Help Desk Analyst I
2 days ago
Responsibilities
• Assisting with the deployment of Windows 11 across multiple sites and locations
• Managing the provisioning of hardware and software equipment
• Handling the imaging of equipment for a streamlined setup process
• Providing remote support to resolve system and network issues
• Working on break-fix tasks as and when they arise
• Operating within a Windows environment, with a focus on Windows OS and Windows Support
• Troubleshooting issues related to Windows Desktop Operating System and Windows Infrastructure
• Utilizing skills in Microsoft and Active Directory for system configuration management
• Solving problems related to Windows PC and Windows Remote Desktop
• Carrying out basic network and hardware troubleshooting.• Proficient in Suite, particularly in Windows and Windows 10
• Working knowledge of Active Directory
• Familiarity with computer hardware and configuration management
• Experience in deployments within a Windows environment
• Understanding of Desktop Operating System, including Windows 11
• Comfortable operating within a Windows infrastructure
• Ability to troubleshoot on PC and Remote Desktop
• Basic knowledge in network troubleshooting
• Demonstrated skills in hardware troubleshooting
• Must have a clear understanding of OS
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