Help Desk Analyst I

2 days ago


Lebanon, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk Analyst I to join our team in the Restaurants & Catering industry based in Lebanon, Tennessee, United States. In this role, you will primarily be responsible for assisting with the Windows 11 rollout, provisioning and imaging equipment, and providing remote support.

Responsibilities

• Assisting with the deployment of Windows 11 across multiple sites and locations
• Managing the provisioning of hardware and software equipment
• Handling the imaging of equipment for a streamlined setup process
• Providing remote support to resolve system and network issues
• Working on break-fix tasks as and when they arise
• Operating within a Windows environment, with a focus on Windows OS and Windows Support
• Troubleshooting issues related to Windows Desktop Operating System and Windows Infrastructure
• Utilizing skills in Microsoft and Active Directory for system configuration management
• Solving problems related to Windows PC and Windows Remote Desktop
• Carrying out basic network and hardware troubleshooting.• Proficient in Suite, particularly in Windows and Windows 10
• Working knowledge of Active Directory
• Familiarity with computer hardware and configuration management
• Experience in deployments within a Windows environment
• Understanding of Desktop Operating System, including Windows 11
• Comfortable operating within a Windows infrastructure
• Ability to troubleshoot on PC and Remote Desktop
• Basic knowledge in network troubleshooting
• Demonstrated skills in hardware troubleshooting
• Must have a clear understanding of OS

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