Telecommunications Specialist

5 days ago

Bridgeport, United States Robert Half Full time
Job DescriptionJob Description

We are offering a long-term contract employment opportunity for a Telecommunications Specialist in the healthcare industry. The role will be based in Connecticut. As a Telecommunications Specialist, you will be tasked with applying technical knowledge to projects, partnering with application and infrastructure teams, and handling various roles such as engineering, architecture, and operations.


Responsibilities:


• Apply technical knowledge and problem-solving methodologies to moderate scope projects, focusing on improving data and systems efficiency.

• Collaborate with application and infrastructure teams to identify potential capacity risks and govern remediation statuses.

• Carry out hands-on configuration and implementation of systems such as CUCM, Ribbon, and Genesys.

• Undertake design roles in consultation with fellow Engineers and architects on the team to develop solutions.

• Handle daily operations including system maintenance and troubleshooting.

• Configure primary ribbon SBC, SIP trunking between UC systems such as CUCM, Ribbon, CUBE, Twilio, and CVP.

• Understand and implement enterprise dial plan architecture.

• Gain implementation experience with multi-platform call routing systems like Ribbon PSX and Cisco SME.

• Use skills such as Avaya CMS, Cisco Webex Meetings, CRM, Crystal Reports, Management System, About Time, Auditing, Communication, Compliance, and Component Selection to perform tasks efficiently and effectively.

• Proven experience as a Telecommunications Specialist within the Healthcare/NHS industry
• Demonstrated proficiency in Avaya CMS and Cisco Webex Meetings
• Experience with CRM and Crystal Reports
• Familiarity with Management System and About Time software
• Strong auditing skills with a keen eye for detail
• Excellent communication skills, both written and verbal
• Proven track record of adherence to compliance regulations within the Healthcare/NHS industry
• Experience in Component Selection within a telecommunications role
• Strong problem-solving skills and the ability to work under pressure
• Ability to work collaboratively within a team as well as independently
• Relevant certifications or qualifications in telecommunications or related field would be advantageous.

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