Customer Service Representative

13 hours ago


Charlotte, United States Hustle Notice Biz Full time
Customer Service Representative

Department: Core Call Inc

Employment Type: Full Time

Location: Charlotte, NC

Compensation: $17.80 - $25.00 / hour

Description

Job Description: Customer Service Representative

Position Overview:
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing outstanding support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will be empathetic, solutions-oriented, and capable of handling customer interactions across multiple channels.

Key Responsibilities
  • Resolve product or service issues by clarifying the customer's concern, identifying the root cause, and selecting the best solution.
  • Maintain a thorough understanding of company products, services, and policies to provide accurate information.
  • Document customer interactions, complaints, and resolutions in the company's CRM system.
  • Escalate complex issues to appropriate departments when necessary.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the outcome.
  • Provide feedback to management on recurring issues and suggest improvements.

Skills, Knowledge and Expertise
  • High school diploma or equivalent (associate's or bachelor's degree preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in using customer service software (CRM systems) and Microsoft Office Suite.
  • Ability to handle difficult situations with patience and empathy.

Benefits
  • Health insurance
  • Paid time off
  • Opportunities for advancement and skill development
  • Supportive team environment
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