Customer Service Representative

5 days ago


Charlotte, United States Style Netbox Full time
Join Our Team: Customer Service Representative

Are you passionate about helping others and delivering exceptional customer experiences? Style Netbox is seeking a dedicated Customer Service Representative to join our team in Charlotte, NC.

About the Role:
As a Customer Service Representative, you will be the primary point of contact for our clients, ensuring their questions are answered and concerns addressed efficiently. Your role is vital to upholding our reputation for outstanding client care and support.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat promptly and professionally.
  • Resolve customer issues by providing accurate information or escalating them to the appropriate team.
  • Maintain detailed records of customer interactions in our CRM system.
  • Provide product or service information to clients and assist with orders, billing, and account updates.
  • Collaborate with internal teams to ensure customer satisfaction and resolve complex issues.
  • Gather and report customer feedback to help improve our products and services.

Qualifications:
  • High school diploma or equivalent; associate's degree is a plus.
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in Microsoft Office and familiarity with CRM software.
  • Ability to handle multiple tasks and work effectively in a fast-paced environment.
  • A positive and patient attitude, with a commitment to customer satisfaction.

Benefits:
  • Competitive hourly wage: $17 - $22.
  • Monday to Friday schedule, allowing for work-life balance.
  • Opportunities for professional growth and development.
  • A supportive and inclusive team environment.
  • Access to training programs and resources to enhance your skills.

If you thrive in a fast-paced environment and enjoy helping others, we'd love to have you on the Style Netbox team. Apply today and take the first step toward a rewarding career in customer service

Location: Charlotte, NC

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