Customer Service Manager

1 month ago

Park Ridge, United States LHH Recruitment Solutions Full time
Job DescriptionJob DescriptionCustomer Service Manager

The Customer Service Manager is responsible for overseeing and managing all aspects of the customer service department. This includes ensuring exceptional customer satisfaction, training and developing customer service representatives, and optimizing department processes for efficiency and effectiveness. This is a Contract to Hire position located near Park Ridge, IL.

Responsibilities:
  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Resolve complex customer complaints and issues in a timely and satisfactory manner.
  • Ensure that customer service representatives are equipped with the necessary tools and resources to provide excellent service.
  • Analyze and optimize customer service processes to improve efficiency and effectiveness.
  • Identify and implement new technologies and tools to enhance customer service.
  • Develop and maintain customer service metrics and KPIs.
  • Build and maintain strong relationships with key customers.
  • Identify opportunities for upselling and cross-selling.
  • Collaborate with other departments to ensure a seamless customer experience.

Qualifications:
  • Bachelor's degree in business administration, customer service, or a related field.
  • Minimum of 5 years of experience in customer service management.
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving skills.
  • Proficiency in customer relationship management (CRM) software.
  • Ability to work under pressure and meet deadlines.
  • Experience in a call center environment.
  • Knowledge of customer service best practices and industry standards.
  • Bilingualism or multilingualism.
  • Experience with quality assurance and customer satisfaction surveys.

 Job Details:
  • Contract to Hire
  • Monday-Friday, onsite
  • Pay is $25-$35 an hour, depending on experience

If you are interested, please apply and submit your resume.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
 

Pay Details: $25.00 to $35.00 per hour

Search managed by: Kim Moeslein

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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