Fitness Wellness Member Customer Service Specialist

4 weeks ago

Park Ridge, United States StretchLab - Park Ridge Full time
Benefits:
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Paid time off

StretchLab Park Ridge

We are looking for motivated individuals who can commit 35+ hours per week, including Saturdays. This is an hourly position with base plus monthly bonus on performance.
ARE YOU PASSIONATE ABOUT HELPING PEOPLE? Do you appreciate and understand the benefits of Assisted Stretching? Are you ready to be a part of the Leader in Assisted Stretching and a Top  US Franchise? 

With over 500 studios open nationwide, this is an amazing opportunity to gain experience in a new modality that is taking the health & wellness industry by storm StretchLab is currently seeking a high energy, passion-filled and network motivated individuals that is fitness-minded and has a love for community and our brand. This is an hourly plus commission & bonus opportunity. 
 
 
Position:
The role of the Front Desk Sales Associate is to work with the Studio Manager in promoting the growth of the studio with new membership sales by following up with digital leads  phone/text and booking them into Intro Sessions. Presenting the membership options at first visit opportunities. The role also assists with retaining current members with a top of the line member experience & customer service. Grassroots Marketing & Social Media Marketing to grow StretchLab brand awareness, fun out of studio pop up events to drive clients to the studio. Fitness knowledge, management, membership sales & customer service experience is required. This is a full-time position, 30-35 weekly hours.  Schedule flexibility very important and includes working Saturdays & some evenings  Advancement opportunities available.
Responsibilities:
  • Assist with the sales process of lead generation, follow up, membership sales presentation & close.
  • Book and confirm stretch appointments & intro sessions. Assess first time appointments.
  • Social Media Studio posting, Email marketing, Grassroots Marketing, out of studio pop up events.
  • Manage the front desk to greet and check-in clients and prospects when they enter the studio
  • Conduct tours of the facility while establishing a relationship and targeting an individual’s needs and wants
  • Maintain a high level of member retention with exceptional customer service & proactive communication. 
  • Maintain a high level of membership sales production & sales goals
  • Emphasize and enforce the objectives of the studio as a fitness and wellness provider
  • Present available services, memberships & packages to current & prospective members
  • Book quality appointments and follow-up with leads and missed intro sessions
  • Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
  • Key Holder, ensure the studio is open in the AM or close in PM.
  • Other duties as assigned
Requirements:
  • Excellent membership sales, phone & text communication, and customer service skills required.
  • Health or Fitness Membership Sales experience required.
  • Social Media & Canva Savy
  • Goal-oriented with an ability to achieve sales in memberships for one-on-one assisted stretch 
  • Ability to learn and use the Club Ready software system
  • Ability to stand or sit for up to 6 hours throughout the workday.
  • Must be fluent in English and have excellent communication skills via in person, phone and email
  • Must be able to work under pressure and meet tight deadlines
  • Must have proficient computer skills
Compensation & Perks:
  • Competitive compensation based on experience
  • Commission on Membership Sales
  • Bonus on studio growth
  • Paid Time Off
  • Free Parking
  • Free StretchLab Membership
  • Huge opportunities for growth within the studios, including additional sales and management & regional management opportunities as we expand to other locations. 
Welcome to StretchLab - Bing video

Stretchlab | Don't just stretch - get stretched

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Stretch Lab Corporate.

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