Community Service Administrator

3 weeks ago

King of Prussia, United States UDR Inc Full time
Job DescriptionJob Description

UDR, Inc. and its affiliated companies are seeking a Community Service Administrator to join our team supporting UDR's portfolio of properties in Philadelphia, PA.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a Community Service Administrator, every day you have opportunities to deliver first-class service to our residents in turn achieving customer happiness and retention.

GENERAL SUMMARY OF DUTIES: Provide administrative support and maintenance feedback to the service management team. Responsible for ordering supplies, purchase orders, service invoices, reports, and move-in/move-out inspections. Assists with scheduling the service team for service tickets, turns, and preventative maintenance. Inspects the work performed by vendors and ensures that it meets UDR standards. Oversees quality control with inspections of the community and vacant apartments.

ESSENTIAL FUNCTIONS:

1.Responsible for scheduling repairs with contractors, tracking, and providing final inspection of the work provided by contractors or vendors.
2. Schedule the service team for timely apartment turnovers, painting, floors, carpets and general cleaning.
3. Provide inspection of vacant apartments to ensure they are ready for occupancy. Report and schedule maintenance for any issues discovered and report results of turnovers to management.
4. Provide support for or complete the pre-move-out inspections on a timely basis.
5. Schedule or assist the service team scheduling of service tickets. May follow up on resident satisfaction following the service event.
6. Provide overall quality control for both vendor-related and service team related community cleaning, safety, landscaping, and any other community projects.
7. Act as the liaison for contact and coordination of vendors as needed.
8. Conduct community safety meetings.
9. Responsible for ordering through Ops Technology for supplies following Company procedures.
10. Provide community inspection of every floor or building, exterior and amenity spaces.
11. Assist in the bidding process for services and documentation as needed.
12. Provide superior customer service to internal and external customers representing the community in a professional, concerned, and friendly manner to foster a positive experience for all residents.
13. Organize and maintain filing system, file and retrieve documents, records, and reports. Ensure protection and security of files and records.
14. Greet vendors or contractors and accompany them to appropriate work area or to the appropriate service team lead or manager.
15. Perform other duties as assigned or as necessary.

Career Development and Advancement:

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

Exceptional Benefits:

We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

Additional Benefits Offered:
• Medical, Dental, Vision Plans
• Lifestyle Flexible Spending Account
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match
• Rent Discount

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation

UDR Inc. is an Equal Employment Opportunity Employer:

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

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