Call Center Representative
7 days ago
Description
Andrew multiphone system and screen calls as necessary. Answer phones, take messages, scheduled patient appointments in accordance with office scheduling policies, and directs call/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status.
Must Have:
- Strong customer service, one call resolution (healthy mix of quality and quantity).
- Technology and typing skills – 50 words per minute, accuracy is biggest
- Detail orientated – research base on patient information
- Healthcare (medical billing/front desk or receptionist)
- 2 years of work experience
Nice to Have:
- Call center in healthcare background
Bilingual in Spanish and Mandarin
Disqualifiers:
- Healthcare experience years ago
Skills
Troubleshooting, health insurance, schedule appointments, patient scheduling, Phreesia
Top Skills Details
Troubleshooting,health insurance,schedule appointments,patient scheduling
Additional Skills & Qualifications
Assist with second attempt calls for incoming referrals
Actively look on schedule for any changes in templates - MD in surgery or PTO dates. Call patients to reschedule immediately (verify dates/times with surgery scheduler and/or medical assistant if you're unsure
Process patient appointment requetsts submitted through Phreesia Appointment Hub
Experience Level
Intermediate Level
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected
classification. Eligibility requirements apply to some benefits
and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
- Medical, dental & vision
- 401(k)/Roth
- Insurance (Basic/Supplemental Life & AD&D)
- Short and long-term disability
- Health and Dependent Care Spending Accounts (HAS & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time off/Leave (PTO, Vacation, or Sick Leave)
Pay and Benefits
The pay range for this position is $23.00 - $25.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Issaquah,WA.
Application Deadline
This position will be accepting applications until Dec 16, 2024.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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