Call Center Representative

7 days ago


Issaquah, United States TEKsystems Full time
Job DescriptionJob Description

Description

Andrew multiphone system and screen calls as necessary. Answer phones, take messages, scheduled patient appointments in accordance with office scheduling policies, and directs call/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status.

Must Have:

- Strong customer service, one call resolution (healthy mix of quality and quantity).

- Technology and typing skills – 50 words per minute, accuracy is biggest

- Detail orientated – research base on patient information

- Healthcare (medical billing/front desk or receptionist)

- 2 years of work experience

Nice to Have:

- Call center in healthcare background

Bilingual in Spanish and Mandarin

Disqualifiers:

- Healthcare experience years ago

Skills

Troubleshooting, health insurance, schedule appointments, patient scheduling, Phreesia

Top Skills Details

Troubleshooting,health insurance,schedule appointments,patient scheduling

Additional Skills & Qualifications

Assist with second attempt calls for incoming referrals

Actively look on schedule for any changes in templates - MD in surgery or PTO dates. Call patients to reschedule immediately (verify dates/times with surgery scheduler and/or medical assistant if you're unsure

Process patient appointment requetsts submitted through Phreesia Appointment Hub

Experience Level

Intermediate Level

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected

classification. Eligibility requirements apply to some benefits

and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

  • Medical, dental & vision
  • 401(k)/Roth
  • Insurance (Basic/Supplemental Life & AD&D)
  • Short and long-term disability
  • Health and Dependent Care Spending Accounts (HAS & DCFSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time off/Leave (PTO, Vacation, or Sick Leave)  

Pay and Benefits

The pay range for this position is $23.00 - $25.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Issaquah,WA.

Application Deadline

This position will be accepting applications until Dec 16, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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