Patient Services Rep
2 weeks ago
Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.
At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more Check out our main career site for more details at www.proliancesurgeons.com/careers
Be Part of Who We Are
Position Summary
The Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems. M-F: 8 hour shift between 7am - 7pm, 4, 10 hour shifts possible after 90 days. Potential for overtime on weekends.
Key Duties and Responsibilities
The key duties and responsibilities of the Patient Services Representative include, but are not limited to:
• Provide exemplary customer service, both in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
• Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
• Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
• Assist patients with check-in process, completion of paperwork or forms, when necessary
• Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
• Review records for completeness, print necessary updates and put records in order
• Review physician clinic schedule for accuracy
• Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
• Facilitate flow of patients by coordinating with medical assistants and clinical team
• Schedule appointments, conferences and meetings in person, as requested
• Schedule interpreters for patient appointments as needed
• Complete duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook
Education/Experience
• High School Diploma or the Equivalent
• 1-2 years relevant experience in public contact, preferably in medical office environment
• Minimum 1-year front office or reception experience, medical preferred
• Practice Management and experience (desired)
Knowledge, Skills and Abilities
• Superior customer service
• Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.
• Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)
• Use time efficiently, with attention to quality, detail, accuracy and completion
• Willing and able to be flexible with working varied hours and dependable with attendance
• Ability to remove oneself personally from given situations, remaining objective
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset
• Clear oral and written communication
• Ability to provide feedback to improve performance
• Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
• Ability to prepare records in accordance with detailed instructions
• Must be able to type with speed and accuracy
Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.
-
Patient Services Rep
2 weeks ago
Issaquah, United States Proliance Surgeons, Inc. Full timeDescriptionProliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of...
-
Patient Services Rep
2 weeks ago
Issaquah, United States Proliance Surgeons Full timeDescription Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State. At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety...
-
Patient Services Rep.
1 week ago
Issaquah, United States Proliance Surgeons Full timeDescription Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State. At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety...
-
Patient Services Rep.
1 week ago
Issaquah, United States Proliance Surgeons, Inc. Full timeDescriptionProliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of...
-
Patient Services Rep.
1 week ago
ISSAQUAH, WA, United States Proliance Surgeons, Inc. Full timeDescriptionProliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of...
-
Customer Service Representative
1 month ago
Issaquah, United States Costco Full time[Call Center] - As a Customer Service Representative @ Costco you'll: Provide phone support for all Costco Wholesale employees working at warehouses, depots and corporate; Must possess a positive attitude and strong dedication to providing quality customer service at all times. Costco offers great jobs, great pay, great benefits and a great place to work and...
-
Healthcare Call Center Rep.
7 days ago
Issaquah, United States TEKsystems Full timeJob DescriptionJob DescriptionA MEDICAL PRACTICE IN ISSAQUAH, WA THAT OFFERS COMPREHENSIVE SURGERY SEVICES, MRI DIAGNOSTICS AS WELL AS SPORTS AND PHYSICAL REHABILITATION IS LOOKING TO BRING ON A FEW CALL CENTER REP Schedule: Mon-Fri 8-4:30 - 30 minute lunchesPay: $23-25/hrStart Date: 12/16DescriptionAnswering multiphone system and screening calls as...
-
Patient Services Rep.
1 week ago
Issaquah, WA, United States Proliance Surgeons, Inc. Full timeDescription Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State. At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety...
-
Patient Services Rep
1 week ago
Issaquah, WA, United States Proliance Surgeons, Inc. Full timeDescription Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State. At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety...
-
Patient Service Representative
4 days ago
Issaquah, United States TEKsystems Full timeJob DescriptionJob DescriptionDescriptionCandidates should have excellent customer service skills, be detail oriented and be able to work productively in a team environment. This job requires the ability to multi-task and prioritize with a high degree of accuracy. Knowledge of the medical field and of insurance is a plus. Tasks will include appointment...
-
Senior Patient Services Specialist
1 month ago
Issaquah, United States Providence Health & Service Full timeJob DescriptionThe Patient Services Coordinator II provides support and clinic coordination of multiple patient care services as well as patient orientation for the Swedish Cancer Institute on multiple campuses, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties. Responsibilities include: scheduling of new...
-
Customer Service Representative
18 hours ago
Issaquah, United States Arena Sports Full timeJoin our Customer Service Team!Fun and friendly environmentFlexible and consistent hoursCompetitive wagesTip PoolPaid trainingPaid sick time401(k) with employer match (upon eligibility)Referral programOpportunity for advancementFitness-casual dress codeEmployee discounts$19/month gym membership at Magnuson Athletic ClubJob SummaryArena Sports Customer...
-
Customer Service Representative
19 hours ago
Issaquah, United States Arena Sports Full timeJoin our Customer Service Team!Fun and friendly environmentFlexible and consistent hoursCompetitive wagesTip PoolPaid trainingPaid time off (PTO)Medical insuranceDental insuranceVision insuranceLife, AD&D, Long-term Disability insuranceEmployee Assistance Program (EAP)401(k) with employer matchReferral programOpportunity for advancementFitness-casual dress...
-
Senior Patient Services Specialist
2 days ago
Issaquah, WA, United States Providence Health & Services Full timeDescription The Patient Services Coordinator II provides support and clinic coordination of multiple patient care services as well as patient orientation for the Swedish Cancer Institute on multiple campuses, exercising independence in the planning and accomplishment of a wide spectrum of clerical duties. Responsibilities include: scheduling of new...
-
Patient Service Representative
7 days ago
Issaquah, United States TEKsystems Full timeJob DescriptionJob DescriptionDescriptionCandidates should have excellent customer service skills, be detail oriented and be able to work productively in a team environment. This job requires the ability to multi-task and prioritize with a high degree of accuracy. Knowledge of the medical field and of insurance is a plus. Tasks will include appointment...
-
Medical Nurse
1 week ago
Issaquah, Washington, United States Swedish Health Services Full timeJob SummaryWe are seeking a highly skilled RN - General Medical to join our team at Swedish Issaquah. As a member of our nursing staff, you will have the opportunity to make a meaningful difference in the lives of our patients and their families.About the RoleThis is a challenging and rewarding role that requires strong clinical skills, excellent...
-
Critical Care Nurse Specialist
5 days ago
Issaquah, Washington, United States Swedish Health Services Full timeSwedish Health Services is dedicated to delivering exceptional patient care in the Intensive Care Unit (ICU) setting. As a Critical Care Nurse, you will have the opportunity to work with our experienced team and utilize your skills to provide high-quality care to patients.About the JobThis is a full-time position that requires a Registered Nurse with ICU...
-
Patient Scheduler
1 month ago
Issaquah, United States Providence St. Joseph Health Full timeDescription The Medical Imaging Scheduler provides a wide range of routine to moderately complex support tasks for medical imaging along with prioritizing multiple tasks during high volumes. These responsibilities include scheduling outpatient imaging services for CT, MRI, Ultrasound, and Radiology. In addition, they schedule all imaging services that are...
-
Patient Scheduler
6 months ago
Issaquah, United States Providence Full timeThe Medical Imaging Scheduler provides a wide range of routine to moderately complex support tasks for medical imaging along with prioritizing multiple tasks during high volumes. These responsibilities include scheduling outpatient imaging services for CT, MRI, Ultrasound, and Radiology. In addition, they schedule all imaging services that are generated...
-
Patient Care Coordinator
1 week ago
Issaquah, United States Providence Service Full timeDescription Works under the general direction of a physician or his/her designee, utilizing communication and management skills to coordinate seamless care delivery for patients in a surgical or non-surgical setting. Will act as a patient advocate to assure the patient's access to health care during their entry into and through the services of...
