Medical Call Center Professional

7 days ago


Issaquah, Washington, United States TEKsystems Full time
About the Role

This is a fantastic opportunity to join a renowned medical practice in Issaquah, WA as a Call Center Representative. We are seeking a highly skilled and customer-focused individual to answer incoming calls, screen messages, schedule patient appointments, and provide exceptional service to our patients.

We offer a comprehensive compensation package, including a salary range of $23-25 per hour, along with a variety of benefits such as medical, dental, and vision insurance, critical illness coverage, and 401(k) retirement plan.

Responsibilities:

  • Answering multiple phone lines and screening calls as necessary
  • Scheduling patient appointments according to office policies and procedures
  • Directing messages to appropriate staff or physicians
  • Verifying insurance eligibility and financial status

Requirements:

  • 2 years of work experience
  • Strong customer service skills and one-call resolution capabilities
  • Proficiency in technology and typing skills (50 words per minute)
  • Detail-oriented and able to research patient information

Nice to Have:

  • Call center experience in healthcare
  • Troubleshooting skills

Work Environment:

This is a fully onsite position in Issaquah, WA. As an employee of TEKsystems, you will have access to a range of benefits and opportunities for professional growth and development.



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