Technical Support Specialist
3 months ago
Duration
12
Month(s) contract to hire
Req Description
Full background check + fingerprinting will be completed
Description
• Work on-site as needed following Covid19 prevention best practices.
• Handle incoming customer phone calls and emails; provide first and second level support/triage.
• Address escalated tickets, provide incident response and triage to include after-hours support when tasked. Escalate appropriately as required.
• Communicate status to end users and update ticket information.
• Support technical initiatives as assigned by site technical manager.
• Assist in developing and maintaining knowledge base and department procedure documentation.
• Liaison with vendors, clients, and other teams for any required troubleshooting and/or support of projects.
• Support technical needs of employees and clients as they relate to computer based systems.
• Hardware replacement and disposal.
• Assist with on-site inventory management.
• Other duties as assigned.
Enterprise Req Skills
active directory,windows 10
Job Title
Technical Support Specialist
Top Skills Details
1) 5+ years of Desktop/Helpdesk support experience
2) Hardware troubleshooting experience with working knowledge of Windows 7/10 operating system, MS Office suite (Word, Excel, and Outlook).
3) Experience setting up workstations and completing break/fix work
Worksite Address
O\'Fallon,Missouri,United States,63368 -onsite
Additional Information
Drug Test Required
true
Experience Level
Intermediate Level
External Communities Job Description
The company is growing rapidly and looking to build their team with another tenured helpdesk/desktop technician. Opportunity to go full time.
EVP
offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement.
Work Environment
Business Casual
Additional Skills Tags
active directory,windows 10
Additional Skills & Qualifications
Ability to follow directions, team players, ability to work quickly and efficiently.
Experience working with Active Directory
Experience monitoring user access requests that need to be changed or added
Bachelor’s degree or equivalent work experience preferred
Strong work ethic
Strict adherence to work schedule times and deadlines
Successful completion of new hire training program
Flexibility and ability to adapt to change quickly
Ability to work with all levels of management
Excellent Listening skills
Strong problem resolution skills
Excellent verbal and written communication skills
At this moment the team right now doesn\'t have the bandwidth to support the 2600 end users. Without additional help, their SLA\'s will fall behind and the team can\'t deliver the best level of service to their customers.
-
Technical Support Specialist
4 weeks ago
O'Fallon, Missouri, United States Leidos Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Leidos. This individual will be responsible for providing technical support and maintenance for our network operations center.Job ResponsibilitiesConduct investigations into network incidents and provide timely resolutions.Monitor and maintain DoD-wide voice/video...
-
Technical Solutions Specialist
1 week ago
O'Fallon, Missouri, United States BuddoBot Full timeJob Title: Technical Solutions SpecialistWe are seeking a skilled Technical Solutions Specialist to join our team at BuddoBot. The ideal candidate will have a strong background in technical troubleshooting and problem-solving, with a focus on providing excellent customer service and support.Key Responsibilities:Provide technical support and troubleshooting...
-
Technical Content Specialist
2 weeks ago
O'Fallon, Missouri, United States PRI Global Full timePRI Global is seeking an experienced Technical Content Specialist to join our team. As a Technical Content Specialist, you will play a crucial role in creating and delivering technical content and publications about PRI Global products and services for our customers. We are looking for someone with a strong background in technical writing and a passion for...
-
Helpdesk Support Specialist
5 days ago
O'Fallon, Missouri, United States TEKsystems Full timeJob SummaryWe are seeking a Helpdesk Support Specialist to join our team at TEKsystems. This is a contract-to-hire opportunity with a duration of 12 months, offering a salary of approximately $65,000 per year.About the JobIn this role, you will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring that they have...
-
O'Fallon, United States MasterCard Full timeMastercard OverviewWe empower an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Job Title: Technical DevOps SpecialistThis role is part of the...
-
Customer Support Team Lead
4 weeks ago
O'Fallon, United States MasterCard Full timeAbout MastercardWe are a global technology company in the payments industry, connecting and powering an inclusive, digital economy that benefits everyone, everywhere. Our mission is to make transactions safe, simple, smart, and accessible.Job Title: Customer Support Team Lead - Technical ExpertEstimated Salary: $80,000 - $120,000 per year (dependent on...
-
Technical Business Solutions Specialist
2 weeks ago
O'Fallon, United States Axiom Product Administration Full timeAbout the Job:We are seeking an experienced Data Process Improvement Professional to join our team. In this role, you will act as a bridge between business needs and technical solutions, translating high-level requirements into actionable tasks and user stories for the development team. Your technical expertise and problem-solving skills will support the...
-
Aircraft Powerplant Component Specialist
4 weeks ago
O'Fallon, United States AVMATS Jet Support Full timeJob OverviewWe are seeking a skilled Aircraft Powerplant Component Specialist to join our team at AVMATS Jet Support.Job Description:This role involves performing inspections, testing, repair, and overhaul of aircraft powerplant accessory components. The ideal candidate will have strong troubleshooting skills, familiarity with maintenance manuals, and the...
-
Technical Supporter
2 months ago
O'Fallon, United States Chestnut Health Systems Full timeExperience the satisfaction of helping to facilitate self-directed recovery. This part-time position will work the second and fourth Saturday and Sunday of every month from 3:00pm to 11:30pm in the Women's Unit of our Adult Residential program in Maryville, IL.This position is eligible for a shift differential. Refer and link consumers to community...
-
Maintenance Support Specialist
1 week ago
O'Fallon, Missouri, United States The St. Clair County Application Consortium Full timeAbout the RoleThis is an exciting opportunity to join our team as a Maintenance Support Specialist at The St. Clair County Application Consortium. In this role, you will provide critical support to our maintenance team by performing various tasks related to the upkeep of our facilities.Duties and ResponsibilitiesMaintenance and repair of facilities,...
-
Telecommunications Network Support Specialist
4 weeks ago
O'Fallon, Missouri, United States Leidos Full timeLeidos seeks highly skilled individuals to join our team as Telecommunications Network Support Specialists. Located in Scott Air Force Base, Illinois, this role is ideal for those with a passion for telecommunications and a drive to provide world-class support.
-
Facilities Support Specialist
1 week ago
O'Fallon, United States Fort Zumwalt R-II School District Full timeAbout the Job:We are seeking a highly motivated and organized Facilities Support Specialist to join our team at Fort Zumwalt R-II School District. In this role, you will be responsible for providing exceptional support to our facilities team, ensuring the cleanliness and safety of our schools.Key Responsibilities:• Clean and maintain classrooms, hallways,...
-
Clerical Support Specialist
4 days ago
O'Fallon, United States Fort Zumwalt R-II School District Full time**About the Job:**We are seeking a detail-oriented Clerical Support Specialist to join our team at the Fort Zumwalt R-II School District. As a key member of our administrative team, you will be responsible for providing clerical support to our finance department, maintaining confidential information, and performing various administrative...
-
Project Support Specialist
1 month ago
O'Fallon, United States The Millennium Group Full time18 per hour $18.00/hr | O'Fallon, MO, USA | Hourly | Full Time Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of...
-
Project Support Specialist
1 month ago
O'fallon, United States The Millennium Group Full timeNow is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated,...
-
Project Support Specialist
3 weeks ago
O'Fallon, United States The Millennium Group Full timeNow is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated,...
-
Project Support Specialist
1 month ago
O'Fallon, United States The Millennium Group Full timeNow is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated,...
-
Office Support Specialist
4 days ago
O'Fallon, Missouri, United States BMG Fleet Installations Full timeAbout BMG Fleet InstallationsBMG Fleet started in 2001 as an OEM Contractor, installing graphics on over 50,000 vehicles since inception. We have installed commercial vehicle products in thousands of units from coast to coast.We are a family-owned and operated company with over 35 years of combined experience. Our team of experienced installers strives to...
-
Healthcare Support Specialist
4 weeks ago
O'Fallon, Missouri, United States beBee Professionals Full time $30,000 - $45,000At beBee Professionals, we are seeking a highly skilled Healthcare Support Specialist to join our team in the O'Fallon area. As a valued member of our healthcare team, you will play a vital role in providing essential support to patients and healthcare providers by assisting with patient care and administrative tasks.Responsibilities:Taking patient histories...
-
Data Center Technical Lead
4 weeks ago
O'Fallon, United States Motion Recruitment Full timeAbout Motion RecruitmentWe are a leading recruitment agency specializing in technical placements. We are currently seeking a highly skilled Data Center Technical Lead to join our team.The ideal candidate will have 5-10+ years of experience in Power Applications Engineering, preferably with data center experience. A B.S. in Engineering or equivalent...