Helpdesk Support Specialist
3 weeks ago
We are seeking a Helpdesk Support Specialist to join our team at TEKsystems. This is a contract-to-hire opportunity with a duration of 12 months, offering a salary of approximately $65,000 per year.
About the Job
In this role, you will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring that they have the necessary tools and resources to perform their tasks efficiently.
As a Helpdesk Support Specialist, you will be required to handle incoming customer phone calls and emails, provide first- and second-level support, and escalate complex issues as needed.
You will also be responsible for communicating status updates to end-users, updating ticket information, and supporting technical initiatives as assigned by the site technical manager.
Required Skills and Qualifications
- 5+ years of Desktop/Helpdesk support experience
- Hardware troubleshooting experience with working knowledge of Windows 10 operating system, MS Office suite (Word, Excel, and Outlook)
- Experience setting up workstations and completing break/fix work
Benefits and Perks
TEKsystems offers outstanding benefits, including paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement.
About Us
At TEKsystems, we value our employees and offer a range of benefits to support their well-being and career development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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