Technical Support Specialist

5 days ago


O'Fallon, Missouri, United States Leidos Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at Leidos. This individual will be responsible for providing technical support and maintenance for our network operations center.

Job Responsibilities
  • Conduct investigations into network incidents and provide timely resolutions.
  • Monitor and maintain DoD-wide voice/video support hardware and services.
  • Maintain, troubleshoot, document, and repair network devices.
  • Analyze network alarms and identify potential issues/solutions.
Requirements
  • Proficiency in two or more of the following: TDM telephone switches, VoIP, Call Manager, VTC systems.
  • Competency in two or more of the following devices/vendors: CISCO, Juniper, Nortel, ACME Packet, Oracle, Palo Alto, Session Boarder Controllers (SBC), H.323 endpoints.
  • Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
  • General understanding of IP and transport network topologies.
Preferred Qualifications
  • Knowledge surrounding two or more of the following: Routers, Switches, PRI's, SBC, Video Gatekeepers, Network Monitoring Systems, and cryptography operation/configuration.
  • Understanding of Session Initiated Protocol (SIP) messaging.
  • Technical Control Facility experience.
Compensation

The estimated salary range for this position is $48,100.00 - $86,950.00, depending on qualifications and experience.



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