Application Support Engineer

3 weeks ago


Philadelphia, United States Robert Half Full time
Job DescriptionJob DescriptionWe are looking for an Application Support Engineer to join our team in Philadelphia, Pennsylvania. This role involves supporting and maintaining applications. The successful candidate will serve as a technical lead, diagnosing, troubleshooting, and resolving issues related to our clinical systems and medical devices. This role is a contract to permanent employment opportunity.
Responsibilities:
• Contribute to the coordination, implementation, and completion of specific clinical systems projects • Generate and distribute relevant documentation for ongoing support and knowledge management • Provide tier-two and tier-three support to other teams within our IT department • Work with outside vendors, service technicians, and other vendors to address problems both reactively and proactively • Document new and existing applications to clarify their inner workings and facilitate working alongside other programmers or technicians • Make proposals for, give presentations on, or conduct training sessions for new or existing systems • Research technologies and tools to provide information on their suitability for a task• Proficiency in Cisco Technologies • Familiarity with Citrix Technologies • Knowledge of Cloud Technologies • Experience with Dell Technologies • Understanding of Firewall Technologies • Understanding of Computer Hardware • Familiarity with Configuration Management • Knowledge of HL7 - Health Level 7

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