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Administrative Assistant

2 months ago

Concord, United States TEKsystems Full time
Job DescriptionJob Description

Outbound Administration Agent

Start Date: 11/18/2024

Pay Range: $20/hr

Contract Length: 6 month contract to hire

Worksite Location: Concord, CA 94520

Schedule: 40 hours per week within below hours of operation

Hours of Operation (open availability required within this range): Mon-Fri 6am-6pm

Key Responsibilities:

·        Manage email inboxes and address customer needs as required.

·        Complete follow-up work promptly

·        Handle customer complaints and ensure resolution

·        Logcustomer comments in the system

·        Respond to customer email inquiries

·        Review billing statements, and answer questions regarding invoices

·        Make account adjustments, process refunds and credit card payments

·        Evaluate customers' requests to cancel service and take appropriate action to retain the account. If not able to retain the customer, process the cancellation.

·        Scan and file all written communication between department and customers.

·        All other miscellaneous responsibilities and other duties as assigned.

·        Take inbound calls when necessary and handle our customer with the utmost care

 

Qualifications:

·        1-2 years heavy admin duties skills required.

·        High School diploma or equivalent required; 1-2 years post-high school education preferred

·        Excellent communication skills are required.

·        Good computer data entry and retrieval skills are required.

·        Excellent follow-through and problem-solving skills are required.

·        Intermediate word processing and basic spreadsheet competence are required.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.