Patient Service Representative

2 weeks ago


Danville, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract to hire employment opportunity for a Patient Service Representative in our high tech pharmaceutical/biotech industry located in Danville, Va, United States. As a Patient Service Representative, you will be the initial point of contact in our retail clinics, providing a positive experience for patients and assisting with administrative and operational functions.


Responsibilities:


• Facilitate patient interactions, understanding their needs and ensuring a positive experience.

• Manage administrative and operational functions of the clinic.

• Drive patient appointment scheduling and clinic revenue generation through outbound calls and follow-ups with potential and existing patients.

• Maintain an organized and updated record of patient data using CRM and related software tools.

• Oversee the scheduling of appointments using company scheduling protocols and internal scheduling database software.

• Manage and maintain office supply inventory in accordance with company-approved lists.

• Handle petty cash, bank deposits, and credit transactions accurately.

• Maintain the inventory of hearing aids in the clinic.

• Collaborate with patients to collect all necessary insurance documentation, ensuring compliance with current HIPAA laws.

• Participate in community events and coordinate patient interactions as needed.


Skills:


• Proficiency in Allscripts, Cerner Technologies, CRM, Crystal Reports, and Dentrix Dental Software.

• Experience in answering inbound calls, authorizations, benefit functions, billing functions.

• Ability to create charts and graphs.

• Experience in event coordination, outbound sales, inbound outbound calls, outbound marketing.

• Proficient in Allscripts and Cerner Technologies
• Experience with CRM and Crystal Reports
• Familiarity with Dentrix Dental Software
• Capable of answering inbound calls professionally and efficiently
• Ability to handle authorizations, benefit functions, and billing functions
• Proficient in creating charts and graphs
• Experience in coordinating community events
• Skills in event coordination
• Experience in outbound sales and marketing
• Ability to handle both inbound and outbound calls professionally
• Must have knowledge and experience in the High Tech - Pharm/Biotech industry
• Previous experience as a Patient Service Representative is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Attention to detail and high level of accuracy

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