Customer Service Representative

1 month ago


Danville, United States Face Reality Skincare Full time
About Face Reality:

Face Reality Skincare was created with one goal: to give people clear skin and confidence. With over 50 million people suffering from the physical and emotional toll of acne, we made it our mission to develop an effective way to achieve clear skin through adaptive, expert guidance by trained estheticians and premium formulas that use only tested, safe ingredients. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Our Core Values

Integrity, Inclusive, Collaborative, Adaptive, Accessible

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.

Customer Service Representative

Position Overview:

As a Customer Support Representative (CSR) at Face Reality Skincare, you will play a pivotal role in delivering exceptional customer care through various channels, including phone, email, and online correspondence. We are looking for individuals who are patient, empathetic, and adept at effective communication.This is a Hybrid role working onsite in Danville, CA every Tuesday - Thursday and remotely Mondays and Fridays.

Responsibilities:
  • Provide outstanding service to customers, going the extra mile to engage and build sustainable relationships.
  • Work collaboratively to deliver appropriate solutions or alternatives, ensuring timely follow-up for issue resolution.
  • Record customer interactions, process accounts, and maintain accurate documentation.
  • Handle data entry of orders and payments efficiently.
  • Manage incoming calls and multiple CSR inboxes, multitasking with accuracy.
  • Coordinate with team members and departments to respond to daily inquiries within 24 hours.
  • Exercise independent thinking to meet customer expectations and positively influence their service experience.
  • Collaborate with the Accounting Department and 3PL for accurate order processing.
  • Monitor and track customer orders in real-time, investigating and resolving delivery issues.
  • Assist customers in creating and setting up their accounts, providing guidance on certification and website navigation.
  • Process return requests efficiently, verify eligibility, and manage return shipping logistics and refunds.
  • Demonstrate empathy and patience while actively listening to and addressing customer concerns.
  • Resolve customer complaints and conflicts effectively, ensuring overall satisfaction.
  • Manage multiple customer inquiries simultaneously, prioritizing tasks based on urgency and ensuring timely responses.
  • Communicate information clearly and concisely, providing detailed instructions and maintaining professional, courteous communication.
  • Quick and accurate information processing.
  • Ability to handle routine customer transactions and work under time constraints.
  • Analytical skills to evaluate results and defuse upset customers effectively.
  • Excellent communication skills.
  • Multitasking, prioritization, and effective time management.
  • Strong reasoning skills and a willingness to learn new skills.
Skills Needed:
  • Quick and accurate information processing.
  • Ability to handle routine customer transactions and work under time constraints.
  • Analytical skills to evaluate results and defuse upset customers effectively.
  • Excellent communication skills.
  • Multitasking, prioritization, and effective time management.
  • Strong reasoning skills and a willingness to learn new skills.
Requirements & Qualifications:
  • 2+ years of experience in account management or customer service in direct-to-consumer or
    online wholesale business.
  • Experience in a fast-paced customer service role with a sense of urgency and the ability to
    manage a high volume of inquiries.
  • Strong project management skills and multitasking.
  • Esthetics License preferred but not required, with a genuine interest in professional skincare
    and education.
At Face Reality you will have an opportunity to:
  • Partake in and contribute to a high-growth brand journey.
  • Be part of a high performing growing team.
  • Contribute to executing initiatives across professional channels
Physical Demands:
  • Must be able to lift and carry objects weighing up to 25 pounds
  • Ability to stand, walk, and bend for extended periods
  • Excellent hand-eye coordination and manual dexterity
  • Ability to move around the office including stooping, crouching, and/or kneeling to troubleshoot issues
  • Must possess a valid driver's license and have a clean driving record
  • Ability to perform repetitive tasks with accuracy and attention to detail
  • Must be able to communicate effectively in verbal and written form
  • Comfortable lifting, pushing, and pulling equipment and materials
  • Comfortable using a computer, keyboard, and mouse


The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Salary: $26-$28 per hour plus yearly bonus and full benefits package

  • Danville, Pennsylvania, United States Service 1st Federal Credit Union Full time

    Job Title: Member Service RepresentativeAt Service 1st Federal Credit Union, we are seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members, processing financial transactions, and promoting our products and services.Key...


  • Danville, Kentucky, United States Farmers National Bank Full time

    Customer Relations RepresentativeFarmers National Bank is seeking a highly skilled Customer Relations Representative to join our team. As a key member of our retail banking department, you will be responsible for providing exceptional customer service to our clients through various channels, including phone, email, and in-person interactions.Key...


  • Danville, Illinois, United States Waterco of the Central States, Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Waterco of the Central States, Inc.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer...


  • Danville, Illinois, United States Waterco Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Culligan by WaterCo. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide timely and effective responses to customer...


  • Danville, Illinois, United States Waterco Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Culligan by WaterCo. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction with our...


  • Danville, Kentucky, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a dynamic and growing company that values our team members and strives to provide exceptional customer service. As a customer service representative at Domino's Pizza LLC, you will be the face of our brand, interacting with customers and providing them with a positive experience.Job DescriptionWe are seeking a highly motivated...


  • Danville, Virginia, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...


  • Danville, Illinois, United States Waterco Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Culligan by WaterCo. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction with our...


  • Danville, Virginia, United States Farmers National Bank Full time

    Job Title: Customer Relations RepresentativeFarmers National Bank is seeking a highly skilled Customer Relations Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various channels, including phone, email, and in-person interactions.Key...


  • Danville, Indiana, United States New Perspective Senior Living Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at New Perspective Senior Living. As a key member of our front desk team, you will be responsible for providing exceptional service to our residents and their families.Key Responsibilities:Answer incoming calls with a smile and provide routine information...


  • Danville, Illinois, United States Waterco of the Central States, Inc. Full time

    {"Job Title": "Customer Service Representative", "Job Description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Waterco of the Central States, Inc. This role will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.Key...


  • Danville, Kentucky, United States Zaxby's Full time

    Customer Service Representative Job DescriptionZaxby's is a family-oriented restaurant where we strive to provide an exceptional dining experience for our guests. As a Customer Service Representative, you will be the first point of contact for our guests and play a crucial role in delivering a great experience.Key Responsibilities:Taking and entering orders...


  • Danville, Illinois, United States Waterco Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Waterco. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesProvide top-notch customer service via...


  • Danville, United States U-Haul Full time

    Location: 2400 Riverside Dr, Danville, Virginia 24540 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Danville, Virginia, United States State Farm Insurance Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.Key...


  • Danville, Virginia, United States Domino's Franchise Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza. As a key member of our store team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Provide...


  • Danville, Virginia, United States HealthcareSource Medical Center (Services admin-only migration) Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at HealthcareSource Medical Center (Services admin-only migration). As a key member of our customer service team, you will be responsible for answering and routing all incoming calls to our switchboard in a courteous and professional manner.Key Responsibilities:Answer and...


  • Danville, Ohio, United States Park National Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Park National Bank. As a key member of our branch team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our products and services.Key ResponsibilitiesServe Customers: Provide...


  • Danville, Pennsylvania, United States CHAD JACOBSON - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at CHAD JACOBSON - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and contributing to the growth of our successful insurance agency.Key...


  • Danville, Virginia, United States Farmers National Bank Full time

    Job Summary:We are seeking a highly skilled Customer Relations Representative to join our team at Farmers National Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through various channels, including phone, email, and in-person interactions.Key Responsibilities:Provide...