Customer Service Representative

1 month ago


Danville, Virginia, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Provide accurate and timely information regarding insurance products and services to customers.
  • Process policy applications, renewals, and cancellations, ensuring that all necessary documentation is complete and accurate.
  • Handle billing and payment inquiries, resolving any issues or discrepancies in a professional and efficient manner.
  • Collaborate with team members to ensure customer satisfaction and maintain accurate customer records.
  • Stay updated on industry trends and changes in insurance policies, continuously improving knowledge and skills through training and development opportunities.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and proficiency in Microsoft Office.
  • State Farm Insurance training and certification required.


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