Service Administrator

5 days ago

Chesapeake, United States Compunnel, Inc. Full time
Job DescriptionJob Description
Job Summary: The Service Administrator serves as the first point of contact for customers, promoting quality customer service and helping to increase business within the branch location. This role is responsible for developing positive relationships with key customers, assessing their needs, and providing timely updates on services or orders.
Key Responsibilities:
  • Act as the first point of contact with customers, either over the phone or at the branch.
  • Develop and maintain positive relationships with key customers to enhance customer satisfaction.
  • Assess customer needs and gather pertinent information to ensure proper service.
  • Create basic work orders in the appropriate systems, ensuring accuracy and completeness.
  • Provide status updates to customers as requested, keeping them informed of service progress.
  • Assist customers with any inquiries, ensuring a high level of professionalism and helpfulness.

Required Qualifications:
  • Strong organizational skills to manage multiple tasks effectively.
  • Excellent communication skills, both verbal and written, to interact with customers and internal teams.
  • Proven customer service experience with the ability to foster positive relationships with clients.
  • Ability to handle inquiries, resolve issues, and provide information in a timely manner.

Preferred Qualifications:
  • Experience with customer service or administrative duties in a fast-paced environment.
  • Familiarity with CRM systems or other customer interaction tools is a plus.

Certifications (if any):
  • None required, but relevant certifications in customer service or administration are a plus.

Top 3 Hard Skills:
  • Strong organizational skills.
  • Proficiency in managing work orders and customer information in systems.
  • Ability to provide clear and timely status updates to customers.

Top 3 Soft Skills:
  • Exceptional customer service orientation.
  • Clear and effective communication.
  • Ability to build and maintain positive relationships with customers.

Location- 

3729 Holland Blvd
Chesapeake
VA
USA
23323


Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r
\r
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

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