Customer Service Representative

3 weeks ago


Miamisburg, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract to permanent employment opportunity for a Customer Service Representative in Miamisburg, Ohio. This role is integral to our operations and is focused on providing exceptional customer service in our industry. As a member of our team, you will interact directly with customers, manage their inquiries, and maintain their accounts with accuracy and efficiency.


Responsibilities:

• Handle inbound customer calls and emails, addressing inquiries and creating new cases as necessary

• Manage customer data, ensuring its accuracy and up-to-date status

• Process customer invoices accurately and promptly

• Assist in maintaining inventory records and processing orders

• Oversee shipping and receiving operations, ensuring the correct and legible documentation of packages

• Pack items for shipping and label packages with essential information

• Monitor and manage inventory levels, ordering more units as required

• Escalate cases requiring further action to the appropriate team member

• Aid in operational support across various departments

• Follow up on cases requiring action and escalate to the relevant team member when necessary.


For immediate consideration, call Alison at 937.224.8326.

• Proficiency in Microsoft Excel and Microsoft Word is required
• Must have strong customer service skills and experience
• Experience in answering inbound and outbound calls is necessary
• Ability to perform data entry tasks with accuracy and efficiency
• Proficient in email correspondence, maintaining professionalism at all times
• Experience in order entry and processing customer invoices is essential
• Knowledge of shipping and receiving processes would be beneficial
• Ability to schedule appointments and manage multiple schedules
• Must have excellent communication and interpersonal skills
• Ability to work in a fast-paced environment, handling multiple tasks simultaneously
• Attention to detail and problem-solving skills are necessary
• High school diploma or equivalent is required; further education in a related field would be advantageous.

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