Customer Service Representative
3 weeks ago
We are offering a contract to permanent employment opportunity for a Customer Service Representative in Miamisburg, Ohio. This role is integral to our operations and is focused on providing exceptional customer service in our industry. As a member of our team, you will interact directly with customers, manage their inquiries, and maintain their accounts with accuracy and efficiency.
Responsibilities:
• Handle inbound customer calls and emails, addressing inquiries and creating new cases as necessary
• Manage customer data, ensuring its accuracy and up-to-date status
• Process customer invoices accurately and promptly
• Assist in maintaining inventory records and processing orders
• Oversee shipping and receiving operations, ensuring the correct and legible documentation of packages
• Pack items for shipping and label packages with essential information
• Monitor and manage inventory levels, ordering more units as required
• Escalate cases requiring further action to the appropriate team member
• Aid in operational support across various departments
• Follow up on cases requiring action and escalate to the relevant team member when necessary.
For immediate consideration, call Alison at 937.224.8326.
• Proficiency in Microsoft Excel and Microsoft Word is required• Must have strong customer service skills and experience
• Experience in answering inbound and outbound calls is necessary
• Ability to perform data entry tasks with accuracy and efficiency
• Proficient in email correspondence, maintaining professionalism at all times
• Experience in order entry and processing customer invoices is essential
• Knowledge of shipping and receiving processes would be beneficial
• Ability to schedule appointments and manage multiple schedules
• Must have excellent communication and interpersonal skills
• Ability to work in a fast-paced environment, handling multiple tasks simultaneously
• Attention to detail and problem-solving skills are necessary
• High school diploma or equivalent is required; further education in a related field would be advantageous.
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