Service Coordinator
5 days ago
Job Type
Full-time
Description
This position is responsible for scheduling and quoting services within the Service department. It will involve frequent contact with customers, Authorized Service Providers (ASP's) and the outside sales team. Will be responsible with respect to coordinating and delivering services to our customer base.
1. Scheduling all services needed by Staco customers through internal Staco Service employees or external Authorized Service Providers.
2. Scheduling the required parts to be shipped with the service order or job to ensure arrival of parts on time to complete the job.
3. Coordination of equipment start-ups between Authorized Service Providers (ASP's), Staco Field Technicians and customers.
4. Maintain records in the ERP system (EPICOR) as required.
5. Providing service quotes as required by the customer, a service trip report or a recommendation from the field service team or management.
6. Track all incoming calls and emails from customers to ensure a response is provided quickly. Verify that these items are brought to closure.
7. Additional projects as applicable.
Requirements
The position requires a highly organized individual capable of multitasking in a fast-paced environment while maintaining professionalism, courtesy and tact. Must be proactive and be able to work independently. Strong oral and written communication skills are required. Must possess good problem solving skills and be very detailed to ensure accuracy.
Technical aptitude and proficiency with Microsoft Office is required. Proficiency with Epicor and Infor CRM are preferred but not required.
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