Bilingual-Customer Service Representative

2 weeks ago


Columbia, United States TEKsystems Full time
Job DescriptionJob Description

TEK Systems is hiring a BILINGUAL Customer Service Rep for a large and successful insurance client in the Columbia, SC area

Join the team and work in a HYBRID collaborative and supportive environment.

Key Responsibilities:

  • Provide superior customer experience via incoming telephone calls in a fast-paced automated high-volume contact center environment
  • Assume ownership and timeliness in handling callers requests in an efficient accurate and professional manner
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations responding in a respectful accurate timely manner consistently meeting commitments
  • Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries
  • Maintain performance and quality standards
  • Analyze information to make appropriate decisions and solve problems while maintaining a positive phone experience
  • Ability to learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers
  • Work collaboratively with team members and business partners to provide a positive customer experience for our caller

Desired Qualifications:

  • Minimum of high school diploma or equivalent college degree or currently pursuing is preferred.
  • 3-5 years experience of Insurance background
  • Customer- focused mindset and dedication to providing exceptional service to employees
  • Previous experience in a high-volume contact center with a focus on decision making problem solving and delivering superior customer service is a plus
  • Outstanding effective and service focused communication skills both verbal and written
  • Proficient in computer skills multi-application navigation and multi-tasking

Other Details to Know:

  • This team is hiring for temporary positions however their may be a chance to convert to permanent based on performance and attendance
  • This role does not involve weekend work - this department works standard business hours of 8am-7:30pm
  • This role is HYBRID- 3 days a week onsite, 2 days a week WFH.

After application, you will be contacted by a TEK Systems recruiter via phone or email within 10 days.

Pay and Benefits

The pay range for this position is $22.50 - $23.50

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Columbia,SC.

Application Deadline

This position will be accepting applications until Dec 17, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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