Customer Service Representative

2 months ago

Columbia, United States Shimadzu Scientific Instruments Full time
Description Bilingual Customer Service Representative Location: Columbia, MD Salary: $49,000 to $51,000 per year Who are we?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

What can Shimadzu offer YOU?
  • Our Culture - A work environment that values diversity, inclusion & belonging
  • Competitive Compensation - Day 1 Benefits & Competitive Salary
  • Retirement Benefits - Matching 401K & Profit-Sharing Program
  • Professional Growth - Clear pathways for Career, Leadership and Personal Development
  • Health Benefits - Flexible Spending/Health Savings Accounts
  • Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
  • Education - Tuition Assistance Program for both graduate and undergraduate levels
  • Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
  • Work Flexibility - Business casual Dress Attire & casual (jeans) Friday
  • Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development

ADDITIONAL COMPENSATION:

  • For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
  • For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)
Position Summary:

Shimadzu Scientific Instruments is seeking a Bilingual Customer Service Representative to join our International Operations team. In this role, you will act as a key liaison between our sales and service functions and Latin American distributors, ensuring that our clients receive the highest quality support in both English and Spanish.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

  • Provide top-tier service to incoming calls from international brokers and Latin American distributors. Address and resolve inquiries and concerns with professionalism and efficiency.
  • Review and process purchase orders, ensuring accuracy before entering them into our system. Coordinate international shipments and generate reports as required.
  • Assist with the generation of quotes and follow up on order status and troubleshooting issues.
  • Act as the liaison between the international operations team and administrative departments, ensuring smooth communication and timely responses to customer needs.

EDUCATION AND QUALIFICATIONS:

  • At least 3 years of experience in a customer support environment, preferably within a sales or operations setting.
  • Experience working with international markets is a plus.
  • Fluent in both English and Spanish (verbal and written) to effectively communicate with international clients and internal teams.
  • High school diploma required; Bachelor's degree preferred.
  • Proficiency in Microsoft Office Suite and experience with CRM systems are highly desirable.

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

Compensation & Benefits:

This non-exempt, full-time position offers a starting salary range of $49,000 to $51,000 annually, paid semi-monthly. Eligible benefits include a 401K matching program and discretionary yearly contributions, with detailed information provided at the final interview stage.

In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 scheduled holidays, and 3 floating holidays. After one year, you'll have access to a generous short-term disability program, with premiums fully covered by the company. Employees are insured at 100% of their salary for the first 6 weeks and 66 2/3% for weeks 7 to 12.

As a non-exempt role, you will also be eligible for overtime and double time pay according to employee handbook guidelines. Additional variable compensation may include a discretionary year-end bonus based on overall company performance.

For more details on benefits, please visit www.ssi.shimadzu.com/jobs.

Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.

EEO Statement:

Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.

Qualifications
Education High School (required)
Associates (preferred)
Bachelors (preferred)
Skills Bilingual- Spanish (required) Customer Service (preferred) Computer- MS Office (preferred) Phone Support (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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