Bilingual Customer Service Representative

3 weeks ago

Columbia, United States Robert Half Full time
Job DescriptionJob Description
  1. Position: Customer Service Representative - Bilingual-Spanish/English (Contract Role)
  2. Location:1201 Main Street, #2300, Columbia, South Carolina, 29201, United States
  3. Type: HYBRID

Job Description:

Combined Insurance, a Chubb Company, is seeking a Representative to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals

Job Summary

Often the first point of contact for customers, the Worksite Representative is responsible for addressing customer service concerns, inquiries and activities. The Worksite Representative is responsible for handling specific call types and completing the requests in accordance with departmental guidelines and procedures. As a Worksite Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined products and systems.

Responsibilities:

• Supporting policyholders with insurance product information

• Answering PFP calls and responding to policyholder inquires with claims, service and intake related issues

• Provide detailed information about policies statuses

• Assist with basic technical troubleshooting for self-service related issues

• Ability to send transfers to the PFP sales team to increase APV revenue

• Ability to handle claim intake for PFP

• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPIs.

• Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.

• Willingness to participate in partnership training and mentoring of Junior Representatives.

• Willingness to perform other duties as assigned.

• Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe.

• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership

Skills

• Previous experience working as a customer service representative.

• Strong knowledge of worksite products and services

• Friendly and professional demeanor.

• Excellent communication and interpersonal skills.

• Basic computer skills and knowledge of database software.

• Demonstrated attention to detail, organizational skills, and time management skills.

• Ability to work a flexible schedule to meet the needs of the business and performance requirements.

• Ability to remain calm in stressful situations.

• Ability to explain detailed policy concepts in a simple way

• Bilingual skills (verbal, written, read) in Spanish preferred

 

Education and Experience

• 1-2 years experience of customer service.

• High School Required

 

Please note that this is a contract position—there is no guarantee that this position will be extended past the end date or converted to permanent status. 

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