Banking Operations Analyst

4 days ago

Pennington, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

LHH Recruitment Solutions is seeking a Banking Operations Analyst to take on a 9-month contract opportunity with one of the world’s largest financial services companies. The ideal candidate has had exposure and work experience in a banking environment and enjoys providing superior customer service. Please continue reading and apply if interested

Job Overview:

As an Operations Analyst you will provide essential support to banking clients by resolving escalated issues and overseeing various processes related to Retirement & Personal Wealth Solutions. Your role will involve ensuring high-quality service and compliance with corporate policies and SLAs.

Key Responsibilities:

  • Resolve complex client problems and escalated issues on a day-to-day basis.

  • Ensure all customer inquiries and complaints are addressed within corporate policy guidelines and service level agreements.

  • Stay updated on new product developments and process enhancements affecting HBS products and services.

  • Assist with regulatory and audit assessments as needed.

  • Provide efficient, courteous service to both internal associates and external clients.

  • Track and report Scase metrics, acting as a liaison between HBS and other business partners, including external vendors, to ensure comprehensive client service.

  • Perform vendor oversight functions to ensure SLAs are met, including response/research, account maintenance, and analyzing and resolving inquiries and requests.

  • Support billing reconciliation for 40+ clients, working with Relationship Managers to follow up on aged receivables.

  • Ensure quality assurance for fulfillment mailings, including mail tracking and peer review.

  • Assist the team by supporting the Team Leader and/or Manager with special projects as required.

  • Provide backup operational support for various HBS processes, including debit card updates, debit card monitoring, billing, enhanced IDV support, privacy mailings, and operational calls.

Required Skills:

  • 1+ years of work experience within financial services

  • Bachelor’s Degree

  • Proficiency in MS Office and ability to quickly learn new systems

  • Strong organizational skills

  • Excellent verbal and written communication and presentation skills, with the ability to interact directly with Bank of America’s wealth management clients to resolve issues

  • Detail-oriented with strong decision-making abilities

 

Location: onsite

Pay: $21-22/hr

 



Pay Details: $21.00 to $22.00 per hour

Search managed by: Nick Gioffre

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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