General Motors Automotive Service Advisor

4 days ago

Norfolk, United States Hendrick Automotive Group Full time
Job DescriptionJob Description

Are you looking to make a career as an automotive service professional? Build your career with Hendrick Automotive Group, the nation's largest privately held automotive group and #1 in the U.S. in terms of online reputation for 5 straight years (Reputation.com). Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award At Hendrick, we consistently promote from within. We are seeking dedicated and knowledgeable Service Advisors to join our General Motors service teams at Rick Hendrick Cadillac/Chevrolet in Norfolk, VA. Many of our top leaders started their career in this position and grew with the company


Job Summary:

  • As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.


Pay Range:

  • $4,000 - $9,000 per month (commissions based on job performance).


Benefits:

  • Rewarding performance based pay plans and bonuses
  • Service Advisor Onboarding Program
  • The Best Dealership Facilities in the Area
  • 401(k) with Company Match
  • Largest privately owned auto group in the country, GREAT career growth potential
  • Paid Medical - NO COST Employee Healthcare and Prescription Plan
  • Generous paid time off/vacation and sick days
  • Basic Life Insurance
  • NO COST Employee Assistance Program
  • Paid Factory Training
  • Comprehensive employee recognition/rewards programs
  • Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work For" Award
  • Successful Team approach with Doing Business the Right Way Focus


Qualifications:

  • Valid Driver's License.
  • College Degree, High School Diploma or equivalent.
  • 3 years of Service Advisor experience in a dealership (General Motors or similar).
  • Able to work Full Time, 5-days per week, business hours Monday-Saturday.
  • Prior Experience advising customers on warranty protections and potential cost savings, scheduling service appointments, providing accurate estimates for labor/parts, and coordinating with dealership parts/service departments.
  • Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
  • Able to monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
  • Prior Experience processing repair orders, invoices, and payment transactions in accordance with company policies.
  • Able to maintain CSI at or above company and manufacturer standards.
  • Able to manage customer service complaints and resolve issues to ensure customer satisfaction.
  • Knowledge of dealership software programs such as Reynolds & Reynolds.
  • Able to communicate effectively with customers and company personnel.
  • Able to follow Safeguards rules and regulations.


To perform the job successfully, an individual should demonstrate the company's core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. For more information, please visit www.hendrickcareers.com. Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

 

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization.






Compensation details: 50000-100000



PI68deb8183f3a-25405-35370191

  • General Motors Automotive Service Advisor

    4 weeks ago

    Norfolk, United States Hendrick Automotive Group Full time

    Job DescriptionJob DescriptionAre you looking to make a career as an automotive service professional? Build your career with Hendrick Automotive Group, the nation's largest privately held automotive group and #1 in the U.S. in terms of online reputation for 5 straight years (Reputation.com). Hendrick Automotive Group is a back-to-back winner of...

  • General Motors Automotive Service Advisor

    4 weeks ago

    Norfolk, United States Hendrick Automotive Group Full time

    Are you looking to make a career as an automotive service professional? Build your career with Hendrick Automotive Group, the nation's largest privately held automotive group and #1 in the U.S. in terms of online reputation for 5 straight years (Reputation.com). Hendrick Automotive Group is a back-to-back winner of Automotive News's "Best Dealerships to Work...

  • General Motors Automotive Service Advisor

    7 days ago

    Norfolk, United States Hendrick Automotive Group Full time

    Job DescriptionJob DescriptionAre you looking to make a career as an automotive service professional? Build your career with Hendrick Automotive Group, the nation's largest privately held automotive group and #1 in the U.S. in terms of online reputation for 5 straight years (Reputation.com). Hendrick Automotive Group is a back-to-back winner of...

  • Automotive Service Professional

    3 weeks ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job Summary:We are seeking a skilled Service Advisor to join our General Motors service team at Rick Hendrick Cadillac/Chevrolet in Norfolk, VA. As a Service Advisor, you will play a crucial role in representing our commitment to exceptional customer service and automotive care.Key Responsibilities:Guide customers through the maintenance and repair process,...

  • Automotive Service Professional

    2 weeks ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Are you looking to build a career as an automotive service professional? Hendrick Automotive Group, the nation's largest privately held automotive group and #1 in the U.S. in terms of online reputation for 5 straight years, is seeking dedicated and knowledgeable Service Advisors to join our General Motors service teams at Rick Hendrick Cadillac/Chevrolet in...

  • Automotive Service Professional

    6 days ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job Summary:As a Service Advisor at Hendrick Automotive Group, you will play a vital role in representing our commitment to exceptional customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.Key Responsibilities:Provide accurate estimates for labor...

  • Automotive Service Professional

    5 days ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job Title: Automotive Service ProfessionalJob Summary:We are seeking a dedicated and knowledgeable Service Advisor to join our General Motors service teams at Rick Hendrick Cadillac/Chevrolet in Norfolk, VA. As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to...

  • Automotive Service Professional

    4 weeks ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Service Advisor Job DescriptionWe are seeking a skilled Service Advisor to join our team at Hendrick Automotive Group. As a Service Advisor, you will play a crucial role in representing our commitment to exceptional customer service and automotive care.Key Responsibilities:Guide customers through the maintenance and repair process, ensuring a seamless and...

  • Automotive Service Advisor

    2 weeks ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job Title: Automotive Service AdvisorAs a key member of our service team, the Automotive Service Advisor plays a vital role in ensuring exceptional customer service and automotive care. This role requires a strong understanding of vehicle maintenance and repair, as well as excellent communication and interpersonal skills.Key Responsibilities:Work with...

  • Automotive Service Advisor

    2 weeks ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Hendrick Automotive Group. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and technicians, and driving sales growth through effective...

  • Automotive Service Advisor

    2 weeks ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job Title: Automotive Service AdvisorAs a key member of our service team, the Automotive Service Advisor plays a vital role in delivering exceptional customer service and ensuring the highest level of automotive care. This role requires strong communication and interpersonal skills, as well as a working knowledge of mechanical operations and vehicle...

  • Automotive Service Professional

    6 days ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job Summary:We are seeking a dedicated and knowledgeable Service Advisor to join our General Motors service teams at Rick Hendrick Cadillac/Chevrolet in Norfolk, VA.Key Responsibilities:As the first point of contact for our clients in the service department, you will play an integral role in representing our commitment to EXCEPTIONAL customer service and...

  • Automotive Service Advisor

    2 weeks ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Hendrick Automotive Group. As a key member of our service team, you will be responsible for providing exceptional customer service, identifying and documenting service needs, and ensuring seamless communication between customers and technicians.Key...

  • Automotive Service Advisor

    7 days ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job Title: Automotive Service AdvisorAs a key member of our service team, the Automotive Service Advisor plays a vital role in ensuring our customers receive exceptional service and care. This position requires strong communication and interpersonal skills, as well as a working knowledge of mechanical operations and customer service...

  • Automotive Service Consultant

    5 days ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    As a key member of our service team, the Service Advisor plays a vital role in delivering exceptional customer experiences and ensuring the highest level of automotive care.With a strong focus on customer satisfaction, you will guide clients through the maintenance and repair process, providing expert advice and ensuring a seamless experience.Our Commitment...

  • Automotive Service Technician

    2 months ago

    Norfolk, Nebraska, United States Ford - Lincoln Veteran Careers Program Full time

    Job SummaryWe are seeking a highly skilled Automotive Service Technician to join our team at the Ford-Lincoln Veteran Careers Program. As a key member of our team, you will be responsible for performing complex repairs and maintenance on vehicles, ensuring that our customers receive the highest level of service.ResponsibilitiesDiagnose and repair complex...

  • Motor Gas Engineer

    1 month ago

    Norfolk, Virginia, United States Life Cycle Engineering Full time

    Job Title: Motor Gas EngineerLife Cycle Engineering is seeking a highly skilled Motor Gas Engineer to join our team. As a Motor Gas Engineer, you will play a critical role in supporting the operation, maintenance, inspection, and training on Motor Gas (MOGAS) systems for the U.S. Navy.Key Responsibilities:Conduct annual inspections of designated ships' MOGAS...

  • Motor Gas Engineer

    1 month ago

    Norfolk, Virginia, United States Life Cycle Engineering Full time

    Job Title: Motor Gas EngineerLife Cycle Engineering is seeking a highly skilled Motor Gas Engineer to join our team. As a Motor Gas Engineer, you will play a critical role in supporting the operation, maintenance, inspection, and training on Motor Gas (MOGAS) systems.Key Responsibilities:Conduct annual inspections of designated ships' MOGAS systems and...

  • Automotive Porter

    2 weeks ago

    Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job Title: Automotive PorterAt Hendrick Automotive Group, we are seeking a highly motivated and detail-oriented Automotive Porter to join our team. As an Automotive Porter, you will play a critical role in ensuring the smooth operation of our dealership by performing various tasks and errands.Key Responsibilities:Moves and delivers vehicles to customers in a...

  • Automotive Repair Specialist

    1 month ago

    Norfolk, Virginia, United States Apex Automotive Corp Full time

    Experienced Automotive Technician/State Inspector WantedWe are seeking a skilled Automotive Technician/State Inspector to join our team at Apex Automotive Corp. If you have a passion for diagnosing and repairing complex automotive systems, this position may be the perfect fit for you.About the RoleWe need someone who is comfortable with diagnosing and...