IT Executive Support Analyst

1 week ago

Bridgewater, United States Robert Half Full time
Job DescriptionJob Description

We are in search of an IT Executive Support Analyst to join our team operating in Bridgewater, New Jersey, United States. This role offers a contract to hire employment opportunity and is central to providing top-tier IT support to our executive team. As an IT Executive Support Analyst, you will serve as the primary point of contact for all technology-related issues and requests, ensuring a proactive and responsive service.


Responsibilities:

• Act as the main point of contact for all technical issues and requests from the executive team, ensuring swift resolution

• Provide onsite support for crucial meetings such as the Quarterly Earnings Calls, Executive Leadership Team meetings, and Board meetings

• Liaise with third-party vendors and respond promptly to incoming calls or emails regarding hardware or software problems

• Install, configure, maintain, and troubleshoot hardware and software

• Collaborate with network and infrastructure technicians and systems administrators to ensure efficient operation of computing and network environment

• Develop effective solutions and manage tasks both independently and as part of a team

• Maintain positive working relationships with executives and provide training as necessary

• Prepare and document devices for legal hold for data retention

• Document IT-related procedures and processes

• Maintain an inventory of components and equipment and assist in handling all equipment responsibly


This role is designed for individuals with a strong background in IT support, particularly those experienced in supporting C-Level executives. Key skills required for this role include proficiency in Cisco Technologies, Cloud Technologies, CRM, Dell Technologies, ERP - Enterprise Resource Planning, Active Directory, Auditing, Backup Technologies, Computer Hardware, Configuration Management, Windows Intune, and Azure Active Directory.

• Demonstrated experience in IT support, with at least 5 years in a similar role.
• Proficiency in Cisco Technologies and Dell Technologies.
• Expertise in Cloud Technologies and Backup Technologies.
• Familiarity with Customer Relationship Management (CRM) systems.
• Knowledge of Enterprise Resource Planning (ERP) systems.
• Proficiency in utilizing Active Directory.
• Experience in Configuration Management and Auditing.
• Understanding of Computer Hardware.
• Experience with Windows Intune and Azure Active Directory.
• Ability to troubleshoot and resolve technical issues.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Strong problem-solving and analytical skills.
• Relevant certifications in IT or related field would be advantageous.
• Willingness to stay updated with the latest technological advancements and industry trends.

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