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Desktop Support Analyst

2 months ago

Bridgewater, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in search of a Desktop Support Analyst based in Woodbridge, New Jersey. This role functions within the IT industry, offering a contract to hire employment opportunity. As a Desktop Support Analyst, you will be at the forefront of providing technical assistance to our team, troubleshooting issues, managing IT equipment, and improving our current systems.

Responsibilities:
• Provide prompt support to troubleshoot and resolve day-to-day technology issues, including desktop applications, custom applications, and computer hardware
• Manage and maintain inventory of IT equipment
• Oversee the installation, configuration, and support of network resources, including printers, VOIP phone systems, and other peripheral devices
• Update and maintain the status of tickets within the ServiceNow incident and problem management system
• Drive problem resolution across IT Support teams, cross-functional organizations, and external vendors, when necessary
• Identify opportunities for continuous process improvements and partner with other technology teams to design, plan, and implement resolutions
• Provide routine support for end users with IT-related issues in a timely and detail oriented manner
• Accurately log all requests using established request tracking software
• Set up and configure new computers along with the installation of application software
• Manage user accounts on systems such as network, email, phone, security, etc.
• Track and update IT inventory
• Diligently adhere to all confidentiality rules and policies
• Ensure that all problems are logged, resolved/assigned for resolution, prioritized, tracked, and communicated appropriately.• Minimum of 3 years of experience as a Desktop Support Analyst or in a similar role
• Proficiency in Cisco Technologies and Citrix Technologies
• Solid knowledge of Computer Hardware, Database, and Dell Technologies
• Experience with Active Directory and Apple Devices
• Familiarity with Backup Technologies and Configuration Management
• Proficient in Windows 11 and Microsoft Windows 10
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred
• Relevant detail oriented certifications are a plus.