Customer Service Representative

2 weeks ago

Happy Valley, United States TEKsystems Full time
Job DescriptionJob Description

Job Summary: We are seeking a dedicated Seasonal Customer Service Representative to join our team. This role involves educating consumers, handling high-volume inbound calls and emails, and recommending products that best fit the consumer’s needs. If you have a passion for customer service and a willingness to learn about our product lines, we encourage you to apply.

Job Description:

  • Provide exceptional customer service and problem-solving by responding to all inbound and outbound calls.
  • Utilize high-level negotiation and diplomacy to resolve differing expectations between customers and company policies.
  • Assist customers with new and existing accounts, account billing, and payment information.
  • Resolve customer inquiries efficiently and effectively.
  • Make discretionary decisions in granting financial and non-financial assistance to customers.
  • Continuously strive to learn about product and service changes.
  • Actively listen to customers, showing empathy and patience in a non-scripted environment.
  • Respond to approximately 10 emails per hour regarding product questions, tailoring responses to the specific customer.

Additional Skills & Qualifications:

  • A minimum of 1 year of customer service experience.
  • Strong computer skills, particularly with Microsoft products.
  • A warm, friendly, and helpful personality.
  • Ability to handle tough conversations with diplomacy and tact.

Training: The first three weeks consist of classroom training from Monday to Friday, 8 AM to 5 PM. The fourth week involves on-the-floor training. Attendance is mandatory during the three weeks of classroom training.

Peak Season: During peak season (mid-November 2024 to February 2025), the call center operates from 4 AM to 9 PM, Monday to Sunday. We primarily hire for opening and closing shifts. This is a seasonal role with the potential for permanent placement based on performance.

How to Apply: Interested candidates are invited to submit their resume.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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