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Hotel Guest Service Representative

2 months ago

Happy Valley, United States NCG Hospitality Full time
Hotel Guest Service Representative

We are seeking a highly motivated and customer-focused Hotel Guest Service Representative to join our team at Phoenix Happy Valley Homewood Suites. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Greet and interact with guests in a warm and professional manner
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
  • Work in cooperation with other departments to ensure a positive guest experience
  • Use computer system to make reservations, check-in and check-out guests and process payments
  • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
  • Ensure safety and security of the property, staff and guests
Requirements:
  • Motivated to maintain excellent customer service reputation
  • Front desk experience in hospitality preferred
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization and follow-up abilities
  • Ability to work effectively and efficiently in a fast-paced setting
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team
  • Availability to work a flexible schedule between days, nights, weekends and holidays is a plus
About NCG Hospitality:

NCG Hospitality is a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states, including Hilton and Marriott hotels, restaurants, and a conference center.

We are committed to fostering a fun and inclusive atmosphere for our Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility.

In return, we offer our Team Members the following benefits, incentives and more.

Benefits:
  • Paid Sick Time
  • Paid time off and anniversary day off with pay
  • Paid volunteer hours
  • Flexible schedules
  • Team Member Travel Perks
  • Professional Development
  • Health and Wellness
  • Financial

We are proud to offer a comprehensive benefits package that includes health, dental and vision plans, virtual telehealth services, and a 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2% of team member contributions.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.