Insurance Claims Representative

4 weeks ago


Merrillville, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a contract to hire employment opportunity for an Insurance Claims Representative in the Professional Services industry, located in MERRILLVILLE, Indiana. The selected candidate will be responsible for the intake of initial automotive claims and providing customers with information regarding the claims process. This role involves liaising with insurance companies and customers to gather all necessary information and ensure excellent customer service.

Responsibilities
• Handle the initial intake of automotive insurance claims.
• Provide comprehensive information to customers about the claims process.
• Collaborate with insurance companies to gather all required information for claims.
• Deliver exceptional customer service to all stakeholders.
• Set up and assign claims to adjusters for further processing.
• Utilize Microsoft Excel for data management and reports.
• Conduct regular claims audits to ensure accuracy and compliance.
• Manage insurance claims processing efficiently.
• Handle Auto General Liability (AGL) Claims as needed.
• Address customer inquiries related to auto insurance claims.• Proficiency in Microsoft Excel
• Experience in Claims audits
• Familiarity with Claims Processing
• Solid understanding of Insurance Claims
• Experience with Auto General Liability (AGL) Claims
• Knowledge of Auto Insurance
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Ability to handle sensitive and confidential information with discretion
• Ability to work collaboratively in a team environment
• Strong multitasking and organizational skills
• High attention to detail
• Ability to adapt to changing priorities and work under pressure
• Proficiency in other MS Office applications, such as Word and PowerPoint
• Must have a customer-focused, empathetic, and professional attitude
• Strong negotiation skills
• Must be able to work independently with minimal supervision.

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