Customer Experience Representative

1 month ago

Merrillville, United States TRADEBE Full time

The Opportunity


We are seeking a dynamic and motivated Customer Experience Representative to join our team. In this pivotal role, you will serve as the primary day-to-day point of contact for our customers, driving meaningful partnerships that enhance customer satisfaction and loyalty. Your responsibilities will include collaborating closely with internal stakeholders, such as sales and operations, to ensure seamless service delivery and address customer needs effectively.


Key Responsibilities


Day-to-day Point of Contact with Customers


  • Manage all customer inquiries, issues, and concerns, partnered with a Sales Representative or Account Manager, to deliver exceptional customer satisfaction.
  • Assist customers in their use of the Tradebe Customer Portal so that they can self-service issues that do not require your attention.
  • Develop and maintain positive relationships with external customers, understanding and communicating their needs so that we can drive aligned and product partnerships.
  • Coordinate with the transportation team to schedule and confirm appointments for customer pickups and delivery.
  • Manage incoming customer calls and resolve problems as they arise.


Quoting and Business Growth


  • Provide customers with accurate quotes for potential waste streams.
  • Work across internal departments, including pricing and approvals, to ensure that quotes and expectations are accurately captured and communicated clearly.
  • Submit new customer contract pricing to the pricing team and update as needed.
  • Work across Tradebe sites and teams to ensure customer information flows properly, including departments such as Billing and AR.


Sales Partnership


  • Effectively utilize, coordinate, and cultivate strong relationships with Sales to deliver a seamless customer experience.
  • Communicate clearly and effectively, working with Sales, to escalate issues appropriately and in a timely manner.
  • Utilize appropriate systems and tools to provide customer support, troubleshooting, assisting in obtaining information, answering questions, consulting on profile changes, and resolving problems and special requests.


Qualifications


  • Education: High school diploma required. 5+ years of experience in a customer success, experience, or service role. Bachelor’s degree preferred.
  • Experience: Proven experience in an administrative support role, preferably in customer service or a related field.


Skills


  • Strong organizational skills and attention to detail.
  • Excellent communication skills, both verbal and written.
  • Proactive, positive attitude.
  • Demonstrated problem-solving abilities, particularly in a fast-paced environment.
  • Proven proficiency in multitasking while maintaining excellent attention to detail.
  • Critical thinking skills and an initiative-taking approach to tasks.
  • Demonstrated knowledge of Microsoft suite, specifically Outlook, PowerPoint, and Excel required.
  • Proficiency in SAP is highly desirable.
  • Previous experience with environmental services or waste management highly desirable.
  • Knowledge of RCRA and waste profiling sets top candidates apart.
  • Ability to work the schedule for which you are hired for
  • Ability to work on-site as described in the job description
  • Ability to read, write, and understand English



Why Tradebe is Right for You


  • Competitive pay and benefits
  • Student loan repayment assistance
  • Generous vacation and sick plans
  • Medical (including telehealth), dental and vision
  • 401k Retirement match
  • Flexible spending accounts (FSA)
  • Health savings accounts (HSA)
  • Agency paid, basic life and AD&D insurance
  • Career ladders, professional development, and promotion opportunities
  • Leadership opportunities
  • Great work environment and culture
  • And MORE

  • Customer Experience Representative

    3 weeks ago

    Merrillville, United States Tradebe Full time

    Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and...

  • Customer Experience Representative

    3 weeks ago

    Merrillville, United States Tradebe Full time

    Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and...

  • Customer Experience Representative

    2 weeks ago

    Merrillville, Indiana, United States Sam's Club Full time

    About UsSam's Club is a membership-based warehouse club that offers a wide range of products and services to businesses and individuals. Our mission is to provide exceptional customer service, quality products, and value to our members.BenefitsWe offer a comprehensive benefits package to support our associates' physical, emotional, and financial well-being....

  • Customer Experience Specialist

    2 weeks ago

    Merrillville, Indiana, United States Family Dollar Full time

    Job DescriptionAs a Customer Service Representative at Family Dollar, you will provide outstanding customer service and support. You will be responsible for maintaining a clean and organized store environment, as well as ensuring that all merchandise is accurately priced and displayed.Key ResponsibilitiesComplete cash register transactionsGreet customers and...

  • Director Customer Experience

    2 months ago

    Merrillville, United States Tradebe Full time

    Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and...

  • Customer Service Representative

    2 weeks ago

    Merrillville, Indiana, United States Peoples Bank Full time

    Job SummaryWe are seeking a highly motivated Customer Service Representative to join our team at Peoples Bank. As a key member of our customer service department, you will be responsible for delivering exceptional customer experience via telephone and electronic channels.In this role, you will work closely with internal teams to resolve customer inquiries,...

  • Director of Customer Experience

    2 months ago

    Merrillville, United States TRADEBE Full time

    If you are enthusiastic about enhancing customer experiences in the hazardous waste industry and have the leadership skills to drive and sustain excellence, we invite you to apply for this exciting opportunity!Hybrid opportunity based in the Merrillville, IN office. 4 days per week in office and 1 day remote. The OpportunityWe are seeking a dynamic and...

  • Director of Customer Experience

    2 months ago

    Merrillville, United States Tradebe Full time

    If you are enthusiastic about enhancing customer experiences in the hazardous waste industry and have the leadership skills to drive and sustain excellence, we invite you to apply for this exciting opportunity! Hybrid opportunity based in the Merrillville, IN office. 4 days per week in office and 1 day remote. The Opportunity We are seeking a dynamic and...

  • Member Experience Representative

    5 days ago

    Merrillville, Indiana, United States Members Source CU Full time

    Grow with UsMembers Source CU is a dynamic and growing financial institution seeking a skilled Member Service Representative to join our team. As a key member of our staff, you will have the opportunity to contribute to our growth and success while enjoying a rewarding career path.Position OverviewThis is a unique opportunity to work in a fast-paced...

  • Customer Service Representative

    2 weeks ago

    Merrillville, Indiana, United States DDS DISCOUNTS Full time

    We're seeking a talented Customer Service Representative to join our team at DDS DISCOUNTS! As a Sales Associate, you'll be responsible for providing exceptional customer service, maintaining a safe and secure shopping environment, and collaborating with colleagues to meet sales targets. Take advantage of our competitive hourly rate and ongoing training...

  • Customer Service Representative

    1 month ago

    Merrillville, United States U-Haul Full time

    Location: 1650 W 81st Ave, Merrillville, Indiana 46410 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Experience Director

    7 days ago

    Merrillville, Indiana, United States Southlake Auto Group Full time

    Job Title: Customer Experience DirectorSouthlake Auto Group is committed to delivering exceptional customer experiences. We are seeking a highly skilled Customer Experience Director to lead our service department and ensure that our customers receive outstanding service.The ideal candidate will have previous experience in a customer-facing role and possess...

  • Customer Experience Strategist

    2 weeks ago

    Merrillville, Indiana, United States Tradebe Full time

    Job Description:We are seeking a highly skilled Director of Customer Experience to lead our Customer Experience team in the Midwest. As a strategic leader, you will partner with the EVP, Sales Operations and Strategy to set and execute the overall vision and customer success strategies that align internal people, processes, and tools to deliver best-in-class...

  • Customer Experience Associate

    7 days ago

    Merrillville, Indiana, United States American Sale Full time

    About American Sale">We are a family-owned and operated company with six decades of experience in providing products that enhance everyday experiences. Our mission is to enrich the lives of our customers by offering quality products at competitive prices.">Job Overview">We are seeking a Customer Experience Associate to join our team. The ideal candidate will...

  • Customer Service Representative

    3 weeks ago

    Merrillville, Indiana, United States Mike Anderson Chevrolet of Merrillville Full time

    About Mike Anderson Chevrolet of MerrillvilleWe are currently seeking a Customer Service Representative to join our team. This is an excellent opportunity for individuals looking to grow their sales skills and work in a fast-paced environment.As a Customer Service Representative, you will be responsible for scheduling service appointments, confirming...

  • Customer Experience Associate

    2 weeks ago

    Merrillville, Indiana, United States Victoria's Secret Full time

    Key ResponsibilitiesEngage with customers to understand their needs and preferencesProcess customer transactions accurately and efficientlyMaintain a clean and organized store environmentEstimated Salary: $15-$18 per hour based on location and experience.

  • Customer Experience Specialist

    4 days ago

    Merrillville, Indiana, United States Domino's Franchise Full time

    Job SummaryWe're seeking a motivated and reliable Delivery Driver to join our team at Domino's Franchise. As a key member of our operations, you'll play a critical role in delivering exceptional customer experiences and contributing to our company's success.Key ResponsibilitiesDeliver products or flyers within a designated area, prioritizing safety,...

  • Customer Experience Associate

    4 days ago

    Merrillville, Indiana, United States Buckle LLC Full time

    Buckle LLC seeks a highly motivated Customer Experience Associate to join their team. As a key member of the retail sales support team, this individual will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment. The ideal candidate will have excellent communication skills,...

  • Customer Experience Leader

    4 weeks ago

    Merrillville, Indiana, United States TRADEBE Full time

    **About Tradebe**We are a leading company in the hazardous waste industry, and we are looking for a talented Director of Customer Experience to join our team.

  • Customer Experience Professional

    2 weeks ago

    Merrillville, Indiana, United States Victoria's Secret Full time

    OverviewA Victoria's Secret & Co Sales and Service Leader is a dynamic leader who drives exceptional customer experiences to grow top-line sales. This role reports to the Store Manager.