Representative, Customer Service

2 months ago


Lawrenceville, United States Robert Half Full time
Job DescriptionJob Description

This role involves providing exceptional customer services for our Trauma & Extremities Business Units. The successful candidate will be involved in sales, order entries, and purchase order collections, with a focus on maintaining good customer relations and addressing customer claims and complaints effectively.


Responsibilities:


• Provide outstanding customer service to support our Trauma & Extremities Business Units

• Handle sales activities and order entries efficiently

• Manage purchase order collections and develop improvement plans in response to team efforts

• Ensure that customer claims and complaints are resolved effectively in accordance with consumer laws

• Develop initiatives to proactively inform and educate customers

• Utilize interpersonal skills and computer skills to manage customer accounts and resolve inquiries

• Process customer credit applications accurately and efficiently

• Maintain accurate customer credit records

• Use decision-making skills to monitor customer accounts and take appropriate action

• Collaborate with the business unit to exceed customer service expectations

• Proficient in Customer Service procedures and best practices
• Experience in Sales and Account Management
• Proficiency in Data Entry and Order Entry tasks
• Ability to conduct Training sessions for team members
• Familiarity with Planning Processes and Collection Processes
• Experience in Claim Administration and handling Purchase Orders
• Ability to handle and resolve Complaints efficiently
• Knowledge of Law Regulation related to customer service
• Strong Interpersonal Skills and Computer Skills
• Excellent Decision-Making abilities
• Familiarity with the Go programming language
• Understanding of the operations of a Business Unit
• Knowledge of NIS (Network and Information Security)

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