Customer Service Representative
4 weeks ago
We are seeking a Customer Service Representative to communicate with our customers, process orders, and provide helpful solutions. The ideal candidate is friendly, computer savvy, and can remain calm under pressure.
Responsibilities
- Handling inbound sales lead calls to convert calls into sales.
- Emphasize salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
- Use best practices in customer service techniques to develop rapport and build relationships with customers.
- When needed, assist in preparing sales invoices, orders, and shipping documents.
- Recommend type of packaging or labeling needed for orders. Places "spot" purchase orders for required products.
- Assist with warehouse duties when needed.
- Places purchase orders with our suppliers. Match supplier acknowledgements and customer's confirmation to AFS copy within 24 hours of receipt.
- High school diploma/GED.
- Previous experience as a Customer Service Representative or in a similar role is preferred.
- Comfortable using computers and customer management software.
- Excellent phone and verbal communication skills.
- Understanding of active listening techniques.
- Ability to work well under pressure.
- Highly organized with the ability to prioritize projects and manage time effectively.
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