Quality Assurance and Training Specialist- Spokane

1 month ago

Liberty Lake, United States Redwood Family Care Network Full time
Job DescriptionJob Description

Changing Lives Shaping The Future



Quality Assurance and Training Specialist- Spokane

Hourly Rate: $32.00-35.00 Per Hour
Shifts Needed: Full Time
Work Locations: Spokane

 Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.  Redwood Family Care Network takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values. 

Benefits: Full-Time

  • Comprehensive benefits options including; medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance. 
  • HSA, Health Care FSA and Dependent Care FSA
  • EAP (Employee assistance program)
  • Employee discount program
  • PTO (Paid time off)
  • Dayforce Wallet Daily Pay
  • Pre-Tax 401(k)
  • After-Tax Roth
  • Tuition discount through Capella University
All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if Redwood Family Care Network is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.

 

Job Summary

The Quality Assurance/Resource Specialist is responsible for conducting monthly scheduled and unscheduled audit visits, providing technical assistance during monitoring visit, identifying issue and barriers for consistency in the achievement of measurable goals, and coordinating the resources necessary to implement the services needed by the client. This role will also include training support for 

 

Knowledge, Skills and Abilities

Knowledge of state and federal laws, knowledge of DDA Policies and Procedures and WACs, knowledge of IISPs, PBSPs, PCSPs, knowledge of behavior modification programming, knowledge of DDA  audit practices, knowledge of RCS. 

 

Technical proficiency, organization skills, time management, leadership skills, analytical skills, good written and communication skills, interpersonal skills, multi-tasking skills, independent judgment and decision-making skills, critical thinking, active listening, interpretation, reading comprehension, teamwork, problem-solving, coaching, comparing, analyzing, coordinating, innovating, strategizing.

Ability to outreach to the public and develop listings for generic and specialized supports included but not limited to medical benefits, income benefits, social community integration opportunities, and affordable housing, Social perceptiveness, maintain confidentiality, detail oriented, flexibility, adaptability, ability to prioritize, ability to work with a diverse population, ability to work with clients with behaviors, positive attitude, work ethic, responsibility, self- discipline, multi-cultural awareness, empathy, concentration, research, interact effectively with management.

ESSENTIAL FUNCTIONS

  • Work with directors, administrators, managers and service providers in collecting audit data
  • Maintain current knowledge of all policies and procedures that govern Sails Washington programs
  • Maintain current knowledge of regional centers program designs to ensure compliance is being met
  • Conduct monthly quality assurance audits in Sails WA  programs
  • Provide thorough monthly written audit reports and reviews of Sails Washington programs.
  • Report audit findings quarterly to House Managers, Program Managers, and Directors. 
  • Follow-up on corrective actions to ensure compliance is met/maintained after report of findings
  • Participate in incident investigations of unusual incidents as requested by program manager or director
  • Review Special Incident Reports (SIR) monthly to assist in the Quarterly Risk Assessment process for program director
  • Reviews and assists in referral process for the teams
  • Liaison between client, family, and other agencies regarding referral process, services and supports, as needed
  • Ensures all assessments and report findings are followed up on by team or management staff
  • QA  medical records as required by regulatory guidelines. Follow up with Health Service Program Managers when seeing these issues within the programs. 
  • Must be willing to participate in support staff (direct care) assignments as directed
  • Will work with DDA/DOH to ensure curriculum/trainers are approved.
  • Will work with new accreditations and certifications to ensure the curriculum is approved. 
  • Will keep up to date with Policies and Procedures and create trainings for staff with updated changes as needed
  • Review medical documentation to ensure follow ups are scheduled and treatment plans are completed prior to filing in client retention. 
  • Ensure staff credentials are emailed or faxed to nurse delegators for all departments. 
  • Ensure nurse delegation information is up to date and accurate in client homes for all departments.
  • Monitors client dates for expiring care plans, consents and medication treatment for all departments.
  • Prompt the Health Service Program Manager when refills are expiring. 
  • Attends appointments as needed for new client PCP set up. 
  • Attend medical appointments as needed for clients with high medical needs. 
  • Will maintain instructor status and direct structured learning courses (Home Care Aide Training, Residential Core Training, CPR, First Aid, HIV/BBP, CPI and Continuing Education, CPI).
  • Performs other related duties and assignments as required

EDUCATION AND EXPERIENCE

LPN, CPR, First Aid and CPI certificates required

One year of auditing experience, quality assurance standards/practices, and researching community resources.

PHYSICAL REQUIREMENTS

The Quality Assurance Coordinator typically works out in the field traveling to and from remote locations. Frequent standing, twisting, reaching, walking, driving, fingering, grasping, talking, hearing and repetitive motions are required. Occasional lifting of 25 pounds, bending, stooping, squatting, pushing, pulling, traveling, kneeling and crouching are required

OTHER REQUIREMENTS

All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if Redwood Family Care Network is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.  This position will require a valid California ID or Driver’s License. The candidate must possess proof of valid insurance and registration. Must be at least 21 years of age to drive for Redwood Family Care Network.

 Visit our Careers website: https://jobs.dayforcehcm.com/en-US/redwood/CANDIDATEPORTAL

Providing Excellent Support and Advocacy  

PandoLogic. Keywords: Quality Control / Quality Assurance Specialist, Location: Liberty Lake, WA - 99019 , PL: 595280044

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