Customer Success Specialist

3 weeks ago

Tampa, United States Banko Overhead Doors Full time
Job DescriptionJob Description


Banko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires and support the department management and lead roles.

A top-notch Customer Success Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Customer Success Specialist Responsibilities:
  • Promptly responding to customer queries via email, phone and in-person channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers’ issues.
  • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  • Maintaining a polite, empathetic, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarizing yourself with new products and services as they are introduced.
  • Attending meetings as required.
  • Providing training to new customer service agents.
  • Respecting client confidentiality at all times.
Customer Success Specialist Requirements:
  • High school diploma or GED.
  • Bachelor’s degree in business, communications, or a related field may be advantageous.
  • Practical experience with help desktop software (i.e. Microsoft Suite), and CRM software.
  • Previous experience in a customer service role is preferred.
  • The ability to respond appropriately under pressure.
  • Sound judgment and excellent problem-solving skills.
  • The ability to speak a second language may be advantageous.
  • A positive attitude and the ability to build relationships with clients.
  • The flexibility to work irregular hours, when required.
  • Superb written and verbal communication skills.

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.

{Show Up for Banko & Banko Will Show Up for You – We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. }


Monday - Friday 7:30am-5:00pm
May include some Saturdays from 9:00am-3:00pm

Compensation details: 20-22 Hourly Wage



PI0de1b39bcb73-25405-35822355

  • Customer Success Specialist

    4 weeks ago

    Tampa, United States Banko Overhead Doors Full time

    Job DescriptionJob DescriptionBanko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires...

  • Customer Success Specialist

    3 weeks ago

    Tampa, United States Banko Overhead Doors Full time

    Job DescriptionJob DescriptionBanko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires...

  • Customer Success Specialist

    2 weeks ago

    Tampa, United States Banko Overhead Doors Full time

    Job DescriptionJob DescriptionBanko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires...

  • Customer Success Specialist

    2 weeks ago

    Tampa, United States Banko Overhead Doors Full time

    Job DescriptionJob DescriptionBanko Overhead Doors is searching for a friendly and highly analytical Customer Success Specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, provide training to new hires...

  • Customer Success Liaison

    3 weeks ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    Job OverviewWe are seeking a highly skilled Customer Success Specialist to join our team at Banko Overhead Doors. In this role, you will play a crucial part in delivering exceptional customer service and building long-lasting relationships with our clients.About the RoleThis is an exciting opportunity for a motivated individual who is passionate about...

  • Customer Success Specialist

    3 weeks ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    At Banko Overhead Doors, we are seeking a skilled Customer Success Specialist to join our customer care team. As a key member of our organization, you will be responsible for providing exceptional customer service and support.ResponsibilitiesCustomer Support: Respond promptly to customer inquiries via various channels, ensuring timely and effective...

  • Customer Success Consultant

    3 weeks ago

    Tampa, Florida, United States Stryker Full time

    Job DescriptionWe are seeking a highly motivated Sales Growth Specialist to join our team. This role will be responsible for driving revenue growth through the sales, marketing, and promotion of Stryker Sage products.The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team....

  • Customer Success Manager

    2 weeks ago

    Tampa, United States Abacode Full time

    Job Location 5411 SkyCenter Drive - TAMPA, FL Join Our Cutting-Edge Cybersecurity Team as a Customer Success Manager! Location: Hybrid, Tampa Florida (Work from our office and your home!) Status: Fulltime Travel Requirement: Periodic travel is required for onsite Executive Business Reviews depending on the client profile. Supervisory Responsibilities: None...

  • Customer Success Manager

    2 weeks ago

    Tampa, United States Abacode Full time

    Job Location 5411 SkyCenter Drive - TAMPA, FL Join Our Cutting-Edge Cybersecurity Team as a Customer Success Manager! Location: Hybrid, Tampa Florida (Work from our office and your home!) Status: Fulltime Travel Requirement: Periodic travel is required for onsite Executive Business Reviews depending on the client profile. Supervisory Responsibilities: None...

  • Customer Success Manager

    4 weeks ago

    Tampa, United States Inovalon Full time

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with...

  • Senior Customer Success Manager

    4 months ago

    Tampa, United States ITrade STEM Full time

    ITRADE STEM is looking for a dedicated and results-driven Customer Success Manager to join our client company's team. This opportunity is located in Tampa or Naples, FL with an opportunity to also be remote. The ideal candidate will play a crucial role in ensuring customers achieve their desired outcomes while using bleeding-edge products. This position...

  • Customer Success Manager

    1 month ago

    Tampa, United States Inovalon Full time

    Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with...

  • Entry Level Customer Success Manager

    4 months ago

    Tampa, United States Infinity Managment Group Full time

    The Entry Level Customer Success Manager is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Success Account Manager FL

    1 month ago

    Tampa, United States US Health Services Full time

    A Company Committed to Your Success Is this your next job Read the full description below to find out, and do not hesitate to make an application. Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your...

  • Customer Success Account Manager FL

    1 month ago

    tampa, United States USHEALTH Full time

    A Company Committed to Your SuccessNowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your success than USHA. You will work directly with Americas self-employed, small business owners and individuals to help...

  • Customer Success Account Manager FL

    1 month ago

    Tampa, United States USHEALTH Full time

    A Company Committed to Your SuccessIs this your next job Read the full description below to find out, and do not hesitate to make an application.Nowhere else in America will you find a better opportunity to enjoy personal satisfaction and professional achievement... because nowhere else in America will you find a company that is more committed to your...

  • Customer Success Associate

    2 weeks ago

    Tampa, Florida, United States Trident SE Full time

    Join Our Team**Job Description:**We are looking for a skilled Sales Associate to join our team at Trident Southeast. As a Sales Associate, you will be responsible for providing sales support to our capital sales team and helping customers improve their productivity.About the Role:You will develop customer relationships and ensure all needs are met from...

  • Customer Service Specialist

    4 weeks ago

    Tampa, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Customer Success Account Executive- Nationwide

    6 days ago

    Tampa, United States FloodGate Medical Inc Full time

    Customer Success Account Executive Company: Ultromics Ultromics is a global technology firm that is unlocking the full potential of echocardiography with a ground-breaking SaaS solution that empowers healthcare professionals to make fast, accurate decisions when diagnosing Heart Failure. Our Flagship product, EchoGo, is the world's first autonomous...

  • Banking and Customer Experience Specialist

    2 days ago

    Tampa, Florida, United States PNC Financial Services Group Full time

    Company OverviewPNC Financial Services Group is a leading financial institution that has been serving the needs of its customers for over a century. Our commitment to innovation, customer satisfaction, and community involvement has earned us a reputation as a trusted and respected provider of banking and financial services.In this role, you will have the...