Mobile Device Support Analyst

1 day ago

New York, United States Robert Half Full time
Job DescriptionJob Description

We are in search of a Mobile Device Support Analyst to join our team in the travel agency industry, located in New York. In this role, you will be responsible for managing a range of devices, ensuring their seamless deployment, configuration, and security. This is a long-term contract employment opportunity.


Responsibilities:

• Handle the management of endpoint devices such as Lenovo, Dell, Intel NUCs, and Apple products.

• Oversee the provisioning, configuration, and security of laptops, desktops, and tablets utilizing Microsoft Intune, Azure AD, and Apple MDM tools.

• Implement and ensure compliance with corporate security and operational policies for endpoint devices.

• Carry out hardware and software upgrades, device imaging, and OS deployments.

• Maintain an inventory and manage the lifecycle of endpoint devices across the organization.

• Utilize platforms like Jamf Pro for the management of macOS and iOS devices.

• Troubleshoot and resolve issues with Apple M-series devices, ensuring their compatibility with enterprise applications.

• Configure and manage Windows endpoints using Intune and Group Policy.

• Offer Tier 2/3 support for hardware, OS, and device-related issues.

• Collaborate with cross-functional teams to resolve escalated endpoint challenges.

• Implement security configurations and policies for endpoint devices in compliance with CIS benchmarks or equivalent standards.

• Monitor and address vulnerabilities on endpoint devices.

• Collaborate with IT leadership on endpoint management strategies and projects.

• Create and maintain technical documentation, including SOPs and knowledge base articles.

• Proficient in Android Development, demonstrating the ability to create, test, and troubleshoot mobile applications.
• Advanced knowledge in the use of Android SDK and Android Studio, capable of leveraging these tools to enhance application performance.
• Experience with Atlassian Jira for project management, issue tracking, and software development.
• Strong background in Backend Development, able to work with server-side languages and database technologies.
• Skilled in AB Testing methodologies, able to conduct rigorous tests to optimize app performance and user experience.
• Familiarity with Agile Scrum methodologies, able to work in a fast-paced, iterative development environment.
• Expertise in API Development, capable of designing, building, and maintaining APIs for mobile applications.
• Experience with Apple Devices, demonstrating the ability to provide support across multiple platforms.
• Proficiency in CSS, able to create visually appealing mobile app designs.

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