Mobile Device

5 days ago

New York, United States Kellton Full time

Kellton is a seeking a Mobile Device Deployment Technician with strong iPhone support experience for a global bank out of their midtown NYC location. This is 6-month contract to start, with the potential to be extended long term. Pay rate is $36-44/hr W2 depending on experience.



Mobile Device Deployment Technician


Responsibilities:

  • Allocate corporate iPhones purchased for staff
  • Create and manage users in the mobile voice recording portal to insure proper capture of ecomms
  • Tag all iPhones with asset tags and enter mandatory device information such as serial number, phone number, brand/model, user GID into the 'Mobile Asset Tracking Database'
  • Enter mandatory device and deployment information into an existing project tracking spreadsheet
  • Confirm by checking the 'Mobile Asset Tracking Database' that each user being assigned an iPhone has "Signed Off” in the database and accepted delivery of the iPhone
  • Check the messaging team's iPhone project data repository to confirm that users being assigned corporate iPhones have accepted the terms of the iPhone user policy and mobile app usage terms
  • Deploy iPhones to users after all requirements have been met and the users is compliant
  • Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided
  • Work with the Messaging team staff in charge of coordinating the iPhone deployment to make them aware of any technical or deployment process issues
  • Work with the Customer Relations Management staff to review service delivery and ensure that all issues affecting users are addressed and documented
  • Escalate deployment issues to their line manager. Their line manager will escalate accordingly


Qualifications:

  • Minimum of 2 years of IT or business experience
  • Ability to work with employees at every level of an organization.
  • College diploma in Computer Science would be considered an asset
  • Organized, task-oriented individual who is able to follow up on any request until completion.
  • Ability to lead discussions to evolve the current processes (Goal is to standardize the processing)
  • Excellent written and verbal communication skills
  • Sense of ownership & organization is key to success
  • Follow the Bank's methodologies.

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