Mobile Device Deployment Technician

5 days ago

New York, United States Pyramid Consulting, Inc Full time

Immediate need for a talented Mobile Device Deployment Technician. This is a 06+months contract opportunity with long-term potential and is located in New York ,NY(Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-52538

Pay Range: $40 - $42/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:


  • Allocate corporate iPhones purchased for the client’s staff.
  • Create and manage users in the mobile voice recording portal to insure proper capture of ecomms.
  • Tag all iPhones with asset tags and enter mandatory device information such as serial number, phone number, brand/model, user GID into the ‘Mobile Asset Tracking Database’.
  • Enter mandatory device and deployment information into an existing project tracking spreadsheet.
  • Confirm by checking the ‘Mobile Asset Tracking Database’ that each user being assigned an iPhone has “Signed Off” in the database and accepted delivery of the iPhone.
  • Check the messaging team’s iPhone project data repository to confirm that users being assigned corporate iPhones have accepted the terms of the client’s iPhone user policy and mobile app usage terms.
  • Deploy iPhones to users after all the client’s requirements have been met and the users is compliant.
  • Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided by the client.
  • Work with the Messaging team staff in charge of coordinating the iPhone deployment to make them aware of any technical or deployment process issues.
  • Work with the Customer Relations Management staff to review service delivery and ensure that all issues affecting users are addressed and documented.
  • Escalate deployment issues to their line manager. Their line manager will escalate accordingly.


Key Requirements and Technology Experience:


  • Key Skills:Mobile Phone Deployment, IPhone Support, voice recording .
  • Minimum of 2 years of IT or business experience
  • Ability to work with employees at every level of an organization.
  • College diploma in Computer Science would be considered an asset
  • Organized, task-oriented individual who is able to follow up on any request until completion.
  • Ability to lead discussions to evolve the current processes (Goal is to standardize the processing).
  • Excellent written and verbal communication skills.
  • Sense of ownership & organization is key to success.
  • Follow the Bank's methodologies.


Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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