Customer Support Specialist
3 weeks ago
Responsibilities:
• Efficiently create standard quotes and work orders for various services, adhering to internal procedures and client requirements.
• Provide exceptional customer support by promptly addressing client inquiries, resolving issues, and offering assistance throughout the engagement process.
• Manage documentation processes such as references, sales deck reviews, and other administrative tasks to support client engagements effectively.
• Collaborate with internal teams to provide operational and project management administrative support.
• Assist in data analytics tasks as needed, including data collection, analysis, and reporting to support client projects and strategic initiatives.
• Monitor customer accounts and take appropriate action when necessary.
• Process customer credit applications accurately and efficiently.
• Maintain accurate customer credit records.
• Use CRM to track customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Answer inbound calls from customers, assist customers with inquiries, and direct calls to the appropriate department as needed.
• Perform billing functions, calculate rates for goods, services, or shipment of goods; post data; and keep other relevant records.• Proficiency in Customer Relationship Management (CRM) software
• Experience in answering inbound calls in a professional manner
• Proven ability to assist customers effectively and efficiently
• Knowledge of benefit functions and related processes
• Familiarity with billing functions and related software
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively
• Excellent problem-solving and decision-making skills
• High level of patience and empathy when dealing with customers
• Ability to work in a team-oriented environment
• Willingness to continually learn and adapt in a fast-paced environment
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