IT Support Specialist

1 day ago


Scottsdale, Arizona, United States Red Knight Solutions, LLC Full time
Job Title: IT Field Support Technician_Scottsdale

At Red Knight Solutions, LLC, we're committed to partnering with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.

Job Summary:

We're seeking a regular Field Specialist to join our Infrastructure Delivery team. As a Field Specialist, you'll perform a variety of hardware-focused, break fix services and solutions on various client products. You'll be responsible for providing customer break fix support, communicating clearly in written and verbal form, and possessing excellent customer service skills.

Responsibilities:
  • Providing customer break fix support for designated equipment
  • Communicating clearly in written and verbal form
  • Possessing excellent customer service skills
  • Accepting and delivery of all service calls assigned
  • Completing all administrative tasks associated with each call
  • Responsible for control and return of assets and inventory
  • Other duties may be assigned to meet business needs
  • May provide functional guidance to colleagues
Requirements:
  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  • Ability to drive yourself to client locations
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Valid driver's license
  • Reliable transportation with valid registration and adequate insurance
  • Must own a basic repair tool kit

Additional requirements may exist if offer of employment is extended.


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