Customer Engagement Specialist

7 days ago


Albuquerque, United States Robert Half Full time
Job DescriptionJob Description

The Customer Engagement Specialist (CES) is responsible for providing engaging, positive, and professional service excellence for internal and external customers. Leveraging innovative methods to enhance the customer service experience through proactive solutions, the CES is a knowledgeable resource in essential account maintenance and general issue resolution. This role actively participates in building a strong values-based culture within the department and across the organization. Must have Accounting/Finance background, collections also helpful. Full time, permanent opportunity starting at 18.50, one dollar more if you are fluent bilingual Spanish speaking. Apply today

• Minimum of 2 years of experience in a similar role within the financial services industry
• Proficiency in ADP - Financial Services software
• Proficient in using Avaya CMS
• Strong computer program skills
• Familiarity with CRM systems
• Experienced in using Epic Software
• Knowledge of About Time software would be advantageous
• Ability to handle and answer inbound calls effectively
• Proven experience in assisting customers and resolving their concerns
• Understanding of benefit functions within the financial services sector
• Familiarity with billing functions
• Fluency in Spanish language, both in speaking and writing
• Proficient in Spanish translation.

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