Key Player in Customer Engagement

6 days ago


Albuquerque, New Mexico, United States Polar Marketing Full time
Polar Marketing is committed to making life easier for individuals by providing go-to technology and service support. We are actively seeking a skilled Customer Outreach Specialist to join our team.

Company OverviewAs an Essential Service Provider, we connect essential businesses to consumers across local communities through direct communication and outreach tactics.

SalaryWe offer a competitive salary of $55,000 per year, based on industry standards and the demands of this role.

Job DescriptionMain Responsibilities:
  • Engage customers using strong relationship-building and active listening techniques to provide adequate product recommendations and guarantee customer satisfaction.
  • Develop and implement effective outreach strategies, utilizing customer feedback and brainstorming sessions to improve communication and marketing methods.
  • Craft and deliver direct, relationship-focused communication and outreach strategies, working cross-functionally with other teams.
  • Build and maintain reliable relationships across multiple levels within the organization and become a subject matter expert for effective communication techniques.
  • Create and deliver communication workshops to advise fellow team members on how to understand a customer's needs and effectively communicate the value our client can bring to address their challenges.

Required Skills and Qualifications
  • Solid customer service experience, preferably in the hospitality industry due to the fast-paced nature of the role.
  • Ambition, cause-oriented self-starter that willingly goes the extra mile.
  • Excellent interpersonal and customer relations skills, whether in-person, virtually, or in writing.
  • Demonstrated ability to work in an action-oriented, cross-functional environment.
  • Exceptionally bright, passionate mentality with a passion for communication, helping others, and building a rewarding career.

BenefitsWe offer regular coaching and mentorship as part of this position, ensuring our employees have access to training and expertise throughout their careers.

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