Key Player in Customer Engagement
6 days ago
Company OverviewAs an Essential Service Provider, we connect essential businesses to consumers across local communities through direct communication and outreach tactics.
SalaryWe offer a competitive salary of $55,000 per year, based on industry standards and the demands of this role.
Job DescriptionMain Responsibilities:
- Engage customers using strong relationship-building and active listening techniques to provide adequate product recommendations and guarantee customer satisfaction.
- Develop and implement effective outreach strategies, utilizing customer feedback and brainstorming sessions to improve communication and marketing methods.
- Craft and deliver direct, relationship-focused communication and outreach strategies, working cross-functionally with other teams.
- Build and maintain reliable relationships across multiple levels within the organization and become a subject matter expert for effective communication techniques.
- Create and deliver communication workshops to advise fellow team members on how to understand a customer's needs and effectively communicate the value our client can bring to address their challenges.
Required Skills and Qualifications
- Solid customer service experience, preferably in the hospitality industry due to the fast-paced nature of the role.
- Ambition, cause-oriented self-starter that willingly goes the extra mile.
- Excellent interpersonal and customer relations skills, whether in-person, virtually, or in writing.
- Demonstrated ability to work in an action-oriented, cross-functional environment.
- Exceptionally bright, passionate mentality with a passion for communication, helping others, and building a rewarding career.
BenefitsWe offer regular coaching and mentorship as part of this position, ensuring our employees have access to training and expertise throughout their careers.
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