IT Support Specialist
3 weeks ago
Responsibilities:
• Promptly respond to support tickets and requests from end-users, ensuring issues are resolved in a timely manner.
• Diagnose and troubleshoot technical issues related to hardware, software, network, and peripheral devices.
• Install, configure, and maintain computer systems, software, printers, and other equipment to ensure optimal performance.
• Set up new user accounts, manage permissions, and maintain security standards across systems to safeguard sensitive information.
• Monitor system performance regularly, identify potential issues, and suggest improvements to optimize productivity.
• Educate users on best practices, common troubleshooting steps, and IT resources available to them to enhance their understanding and utilization of IT systems.
• Maintain accurate records of support requests, resolutions, and other IT assets for future reference and analysis.
• Collaborate with the IT team on larger projects, upgrades, and installations as needed to ensure seamless integration and implementation.
• Utilize Active Directory and Ticketing System to manage user accounts and track support requests.
• Troubleshoot network issues and manage operating systems to ensure uninterrupted IT services.• Proficiency in Active Directory management and operations
• Experience with Ticketing System for managing and resolving IT issues
• Solid understanding of Operating System functionalities, updates, and troubleshooting
• Demonstrated skills in Network Troubleshooting to ensure smooth connectivity
• Excellent problem-solving skills to diagnose and fix hardware and software issues
• Strong communication skills to interact with team members and explain technical details in a clear manner
• Ability to work in a team and collaborate effectively with other IT professionals
• Willingness to stay updated with the latest technology trends and advancements
• Bachelor's degree in Information Technology, Computer Science, or a related field is desirable
• Relevant professional certifications would be an added advantage.
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