Collections Specialist

7 days ago


North Granby, United States Robert Half Full time
Job DescriptionJob Description

We are currently recruiting a Collections Specialist for a role in the industry located in GRANBY, Connecticut, 06026-9738, United States. This role offers a contract with potential for permanent employment and involves managing Accounts Receivable and Collection Activities, along with Dispute Resolution.


Responsibilities:

• Conduct inbound and outbound collection calls, addressing customer inquiries, disputes, and concerns regarding outstanding balances professionally.

• Monitor and review customer accounts for outstanding payments and overdue invoices.

• Contact customers via phone, email, or written correspondence to follow up on overdue accounts and arrange payment schedules.

• Negotiate payment terms with customers and develop payment plans when necessary.

• Maintain accurate records of all collection efforts in the system.

• Investigate and resolve customer payment disputes or discrepancies, working with internal departments (sales, customer service, etc.) to ensure accurate billing.

• Handle customer inquiries and resolve issues efficiently.

• Update and maintain accurate customer credit records.

• Process customer credit applications accurately and efficiently.

• Escalate complex or unresolved issues to management as needed.

• Proficiency in Accounting Software Systems is mandatory.
• Must have experience with Accurint.
• Familiarity with ADP - Financial Services is required.
• Knowledge of CRM is essential.
• Experience with Epic Software is necessary.
• Must possess expertise in Accounts Receivable (AR).
• Ability to handle Answering Inbound Calls efficiently.
• Must have a thorough understanding of Billing Functions.
• Experience in Claim Administration is desired.
• Mastery of Collection Processes is a must.

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