Bilingual Customer Service Representative

2 months ago

Allentown, United States Robert Half Full time
Job DescriptionJob Description

Robert Half is working with a leading healthcare provider dedicated to delivering exceptional patient care and support services. As part of their commitment to patient well-being, we are seeking a dedicated and compassionate Bilingual Customer Service Representative to join their team. As a Bilingual Customer Service Representative, supporting patients in their healthcare journey by providing financial guidance and assistance, this role involves contributing to a compassionate and supportive healthcare environment.

 

Responsibilities:

  • Assist patients in applying for medical assistance programs.
  • Counsel patients on navigating medical bills, insurance benefits, and available financial resources.
  • Collaborate with healthcare providers and insurance companies to resolve billing and payment issues.
  • Review patient accounts and ensure accuracy of billing information.
  • Educate patients on available financial assistance programs and eligibility criteria.
  • Maintain confidentiality of patient information and adhere to HIPAA regulations.
  • Develop and maintain relationships with community organizations and resources to support patient financial needs.
  • Provide training and support to other staff members on financial assistance processes and procedures.
  • Perform additional administrative tasks as needed to support the efficient operation of the department.
  • Work closely with hospital administration to develop and implement financial assistance policies and procedures.

Requirements:

  • Fluent in both English and Spanish.
  • Possess a valid driver’s license, reliable vehicle, and car insurance.
  • Preferred experience in a healthcare facility, insurance billing, Medicaid eligibility, or social work.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Trustworthy, detail-oriented, goal-oriented, and organized.
  • Comfortable working in a hospital environment.

Schedule:

Monday-Friday 8am-4:30p

 

If you are looking to make a positive impact in the healthcare industry and meet these requirements, we encourage you to apply for this rewarding position. For immediate consideration, please call us at 610.882.1700

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