SENIOR CUSTOMER ENGAGEMENT SPECIALIST

Salary: $80000 - $95000 /year

Pay Grade: 13 

Other Forms of Compensation:  

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

The Senior Customer Relationship Specialist is a guest and client-focused role, driven to develop and execute strategic marketing and communication campaigns to engage with customers. This individual will build strong relationships with customers to promote loyalty, address concerns, and drive satisfaction, while also fostering connections with all lines of business internally to ensure cohesive progress and innovation. Strong presentation skills and proven experience with customer service, keeping up with industry trends, and analyzing both qualitative and quantitative data to create successful solutioning is required.

Essential Responsibilities:

• Relationships & Outreach
  • Develop relationships with customers and clients, maintaining high visibility within the client community, with a focus on key influencers.
  • Interact with customers, identifying the diverse needs of the community and identifying products, experiences, and communication that captures interest.
  • Partners with District Managers/Ops Leadership, Culinary Team, Marketing Managers and Corporate Customer Insights Team to define and drive customer advocacy/research strategies.
  • Spearhead customer outreach and research initiatives, including focus groups, surveys, interviews, tastings/events, etc.
  • Event support as needed to support key events for observation of customer engagement and feedback.

• Customer Service Program Management
  • Manage responses to inquiries that come in via aliases, survey and Viva Engage.
  • Provide excellent and timely service and support for all customer requests and inquiries, building connection and relationships.
  • Writes and manages internal FAQs for outages, transitions or employee experience impact.
  • Supports Director of Marketing or SLT in communications support as needed.
  • Oversee monthly reporting summary feedback partnering with Customer Service and Ops Teams.
  • Provide marketing support as needed for key account initiatives as directed by Manager or Director.

• Tour Facilitation and Management Support
  • Act as backup support for Sr. Tour Specialist as needed to schedule, plan, and manage all client and internal high-profile Compass Group/ client tours and respective space reservations.
  • Collaborate with Tour Coordinator to build and manage tour programming and calendar to ensure optimal timing an experience of tours
  • Work with Tour Coordinator to oversee budget and costs of tours and ensure costs are allocated correctly.

• Education and Experience:
  • College degree or equivalent experience.
  • Ideal candidate will have 5 - 7 years of experience of high-touch customer service and data analysis, and proven results creating and executing successful marketing and communication campaigns.
  • Strong presentation skills presence to host and engage with executive level attendees.
  • Strong relationship building skills to engage with customers and clients.
  • Experience with ppt presentations for agenda planning and monthly reporting.
  • Familiarity with reporting tools to create Customer Service monthly reporting reports.
  • Experience working with designers/design teams in creating marketing collateral and knowledge of productions process.
  • Hospitality experience preferred.

• Summary of Skills and Qualifications:
  • Language Skills: Advanced proficiency in English for effective communication, report creation, and professional interactions across all levels of management and clients.
  • Mathematical Skills: Strong understanding of financial reporting and ability to perform complex calculations involving percentages, proportions, and basic algebra/geometry.
  • Reasoning Ability: Excellent problem-solving, strategic planning, and decision-making skills with the ability to interpret and adapt to various instructions and operational challenges.

• Other Qualifications:
  • Strong teamwork, communication, and customer service abilities.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); familiarity with web-based reservation systems is a plus.
  • Self-motivated, adaptable, and capable of managing multiple tasks and last-minute changes with a positive attitude.
  • Valid driver’s license and willingness to travel overnight as required.

Apply to Eurest today

Eurest is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Eurest are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1373862

Eurest 

TARANPREET TANDON 

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