Technical Support Specialist Role

1 day ago


Redmond, Washington, United States VENDNOVATION LLC Full time

At Vendnovation LLC, we offer a competitive salary of $60,000 - $80,000 per year for the position of Technical Support Specialist.

Job Description

Vendnovation provides cutting-edge web-based automated dispensing solutions to multiple industries. Our platform connects vending machines and lockers to the cloud, enabling companies to increase operating efficiencies and reduce shrink or increase sales.

This allows various industries like EMS, Industrial PPE/MRO, and IT Help Desk to secure supplies in the machine and require employees to use their company ID to dispense items. The items taken are then logged as transactions and can be tracked and reported on for accounting and management purposes.

The key to our success is providing excellent customer service and support both reactively and proactively. As a technical support member, you will actively listen, address any problems, resolve them to the customer's satisfaction, and/or escalate them to a more senior member to assist.

You will be responsible for:

  • Answering incoming phone calls and responding to customer requests and problems
  • Onboarding new customers and providing necessary information to ensure success
  • Uploading product and employee information into the system as part of new implementations
  • Providing active online training to new and existing customers
  • Helping troubleshoot any issues the customer is having with the equipment deployed in the field to determine if it is a hardware or software issue
  • Software testing to help identify and isolate any bugs in the system and communicate them to senior management
  • Suggesting improvements to the system as enhancements to be developed
  • Assisting with support documentation for customer instruction
  • Engaging with customers through resolving issues to their satisfaction


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