Resident Service Coordinator

2 months ago

Denver, United States UDR Inc Full time
Job DescriptionJob Description

UDR, Inc. and its affiliated companies are adding a Resident Service Coordinator to our team at Steele Creek, our exclusive apartment community (218 homes) located in Denver, CO.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a Resident Service Coordinator, every day is an opportunity for you to deliver a first-class experience in turn improving customer happiness and resident retention.

Essential Functions:

  • Collaborate with the community management team as needed and requested to resolve resident concerns and complaints.
  • Welcome prospects, residents as well as vendors and answer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc.
  • Answer telephone and texts promptly and in a professional manner and direct inquiries to appropriate individual or take messages.
  • Organize incoming packages systematically.
  • Plan, promote and produce events and activities, such as charity donations, food drives and holiday celebrations aimed at increasing resident retention.
  • Manage key policy and process by providing keys/fobs to residents or contractors and documenting in accordance with the “Key Policy”.
  • Interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area.
  • Provide resident keys/fobs and property orientation, explaining the community amenities and unit features. Creates and delivers new resident welcome packets, including move-in gift (if any).
  • Explain the “Move-In Inventory” form to new resident and ensure that the form is returned.
  • Communicate and verify compliance with mandatory renters’ insurance as per company policy (if applicable) after move in if needed.
  • Schedule all the move-in appointments and ensure that on scheduled days off another associate is aware of and will coordinate any scheduled move-ins.
  • Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
  • Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.
  • Complete market summary and comp reports as directed.
  • Comply with all Company policies and procedures related to employment.
  • Committed Living the UDR Values each day in every action taken when executing the essential functions of the job.
  • Perform other duties as assigned or as necessary.

Experience, Knowledge and Skills:

  • Customer service experience
  • Multi-Family, Hospitality and/or Retail industry experience
  • Minimum of one year of office experience is required.

Education:

  • High School Diploma, or equivalent, is required.

Career Development and Advancement

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

Exceptional Benefits:

We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

Benefits Offered:

  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Lifestyle Spending Account
  • Supplemental Term Life Insurance
  • Voluntary Cancer Insurance
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match

Hourly Range:
$20/hr. – $23/hr., depends on experience

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

  • Resident Services Coordinator

    3 days ago

    Denver, United States Acoya Cherry Creek Full time

    People taking care of people, that's who we are and what we do at Cogir Senior Living!What to expect...Cogir Senior Living (formerly Cadence Living) is hiring an experienced, diligent, and compassionate Resident Services Coordinator in our beautiful retirement community Acoya Cherry Creek. The Resident Services Coordinator (certified QMAP) works as a liaison...

  • Resident Services Coordinator

    3 days ago

    Denver, United States Highmark Residential, LLC Full time

    OverviewLocation: The Aster Conservatory Green Why Highmark Residential? Because every position is considered critical to Highmark's success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding...

  • Resident Services Coordinator

    2 weeks ago

    Denver, Colorado, United States Rowan Community Full time

    About the RoleThis Social Services Specialist position is an exciting opportunity to work with a dedicated team at Rowan Community, providing essential social support services to our residents and their families.Key Skills and QualificationsTo excel in this role, you will require:A strong understanding of geriatric care principles and practices;Excellent...

  • Monaco Lakes Resident Services Coordinator

    1 week ago

    Denver, Colorado, United States COUGHLIN PROPERTY MANAGEMENT LLC Full time

    About the RoleWe are seeking a highly skilled and motivated leasing agent to join our team at Monaco Lakes Apartments.As a leasing agent, you will be responsible for leasing apartment units, managing resident inquiries, and ensuring that our property is presented in the best possible light.Key Responsibilities:Lease apartment units and manage resident...

  • Resident Care Coordinator

    2 weeks ago

    Denver, Colorado, United States Colorado Coalition for the Homeless Full time

    Job SummaryWe are seeking a Resident Care Coordinator to join our Transitional Housing Team at the Colorado Coalition for the Homeless. As a Resident Care Coordinator, you will provide critical support services to our residents, including daily living tasks, meal preparation, and general assistance with their well-being. This is a fantastic opportunity for...

  • Resident Activity Coordinator

    3 weeks ago

    Denver, Colorado, United States Sunrise Senior Living Full time

    Join Our TeamWe are seeking a Resident Activity Coordinator to join our dynamic team at Sunrise Senior Living. As a key member of our community, you will be responsible for creating engaging experiences for our residents, fostering connections among them, and promoting their overall well-being.Key ResponsibilitiesDevelop and implement activity programs...

  • Resident Service Coordinator

    3 days ago

    Denver, United States UDR Full time

    Description UDR, Inc. and its affiliated companies are adding a Resident Service Coordinator to our team at Steele Creek, our exclusive apartment community (218 homes) located in Denver, CO. Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the...

  • Dining Services Coordinator

    1 week ago

    Denver, United States Mountain View Full time

    At Mountain View, we're dedicated to providing exceptional care and services to our residents. As a member of our team, you'll have the opportunity to make a real difference in people's lives. Our Dining Services Coordinator plays a crucial role in ensuring that our residents receive top-notch culinary experiences.Job Summary:The Dining Services Coordinator...

  • Healthcare Services Coordinator

    2 weeks ago

    Denver, Colorado, United States State of Colorado Full time

    **Job Description:We are seeking a highly skilled Healthcare Services Coordinator to join our team at the State of Colorado. As a healthcare services coordinator, you will be responsible for coordinating and managing healthcare services for our residents, ensuring they receive timely and effective care.**Estimated Salary Range:** $60,000 - $75,000 per year,...

  • Resident Assessment Specialist

    2 weeks ago

    Denver, Colorado, United States Rowan Community Full time

    About Rowan CommunityWe are dedicated to providing exceptional care and services to our residents. Our mission is to make a positive impact on the lives of others through kindness, integrity, and excellence.Job DescriptionThis Resident Assessment Specialist position involves conducting and coordinating resident assessments in accordance with state...

  • Homeless Services Coordinator

    2 weeks ago

    Denver, Colorado, United States Colorado Coalition for the Homeless Full time

    We are seeking a dedicated and compassionate Homeless Services Coordinator to join our team at the Colorado Coalition for the Homeless. This is an excellent opportunity for someone who is passionate about making a difference in the lives of individuals and families experiencing homelessness.The Homeless Services Coordinator will be responsible for providing...

  • Nursing Residency Program Coordinator

    3 weeks ago

    Denver, Colorado, United States State of Colorado Full time

    Job Overview:We are seeking a skilled Nursing Residency Program Coordinator to join our team at the State of Colorado. This role will provide novice RNs with the chance to acquire the knowledge and skills necessary to deliver high-quality mental health care within a safe and secure environment.About the Role:This is a one-year program that encompasses...

  • Residential Services Coordinator

    2 weeks ago

    Denver, Colorado, United States DENVER CHILDRENS HOME Full time

    About the Role: We are currently seeking a Residential Services Coordinator - Overnight to join our team at the Denver Children's Home. As a Residential Services Coordinator, you will be responsible for coordinating residential services and providing professional treatment and care to residents. This is a unique opportunity to work in a dynamic environment...

  • Resident Care Coordinator

    2 weeks ago

    Denver, Colorado, United States ParkView Care Center Full time

    Job Description">As a Certified Medication Aide at ParkView Care Center, you will be responsible for providing direct care to our residents, including the administration of medications, vital sign monitoring, and assistance with daily activities.">Key Skills and Qualifications:">">A minimum of 6 months of experience as a Certified Nursing...

  • Resident Care Manager

    1 week ago

    Denver, Colorado, United States Deshano Care Home LLC Full time

    About the RoleWe are looking for a dedicated and experienced Resident Care Manager to manage the day-to-day activities of our care home. This includes supervising staff, coordinating resident care, and maintaining a clean and safe environment.The ideal candidate will have excellent communication and leadership skills, as well as the ability to work...

  • Residential Services Coordinator, Residential Srvcs

    1 month ago

    Denver, United States Colorado Coalition for the Homeless Full time

    Residential Services Coordinator, Residential SrvcsDenver, CO, USA Req #1658Tuesday, February 13, 2024The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition...

  • Coordinated Services Coordinator

    2 weeks ago

    Denver, Colorado, United States Dungarvin Full time

    Job SummaryWe are seeking an experienced Administrative Assistant to join our team at Dungarvin. In this role, you will play a critical part in ensuring the coordination of benefits and financial resources for individuals in services.Key ResponsibilitiesThe successful candidate will be responsible for:Ensuring social security, Medicaid, and Medicare benefits...

  • Homeless Services Coordinator

    1 week ago

    Denver, Colorado, United States Colorado Village Collaborative Full time

    Job Summary:The Colorado Village Collaborative is hiring a SOS Assistant to support the Safe Outdoor Space team. In this role, you will work collaboratively with SOS Coordinators to provide a safe, stable, and supportive environment for residents, staff, volunteers, and the broader community.Primary Responsibilities:Resident SupportBuild Relationships with...

  • Service Coordinator

    2 months ago

    Denver, United States Tendit Job Opportunities Full time

    Unleash Your Potential: Find Your Dream Career Now! The Tendit Difference Tendit Group is a private equity-backed collective of best-in-class providers that, when combined, provide a full suite of external facilities services that improve curb appeal and keep properties fully operational. Our brands are the best at what they do in every city we operate in,...

  • Resident Care Director

    1 day ago

    Denver, United States Sunrise Senior Living Full time

    Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Sunrise of Pinehurst Job ID 02 JOB OVERVIEW The Resident Care Director (RCD) serves as the nursing...