IT Technical Support

2 months ago


Dallas, United States TEKsystems Full time
Job DescriptionJob Description

Job Description:

  • 1+ year experience in technical or customer support
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Strong time management skills
  • Passion for technology and learning
  • Some exposure with Microsoft technologies- Ideally some with understanding of what O365 & Active Directory is.

Desired Qualifications:

  • Certification in a specified supported technology and/or application
  • 1-2 years of customer service, Software Support experience or IT operations and/or infrastructure services support
  • Strong problem-solving skills
  • Strong delivery and presentation skills
  • Intermediate to Advance knowledge of MS Office Software: Outlook, Power Point, Excel, etc.

Job Duties: 

  • Will be supporting Microsoft enterprise level customers around issues with O365, which include Exchange, MS Teams, Outlook, DNS issues, etc. 
  • This is NOT an inbound call center environment.  Contractors will be making calls to the customer to resolve tickets.
  • The people our contractors will be calling will be IT Admins/Techs/Manager at the customer who have tried to fix the issues and could not so they put a ticket in.
  • Contractors MUST be good making calls continually and resolving issues over the phone.  This is NOT an email ticket resolution type of desk.
  • Calls to customer will be with a solution or might not be able to provide a solution, but will be able to get additional information and research the issue.
  • RESEARCHING a problem is key to this role

Shift:  Need someone who is available to work ANY shift between 7am – 7pm MST and any day of the week including Sat & Sun. 

100% Remote. 6-9 month contract.


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